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Herschel Parikh

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Global Google Cloud Partnership Executive Capgemini
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Good customer experiences are a crucial factor in business growth and efficiency. Learn how to deliver exceptional customer outcomes with Google's Customer Engagement Suite (CES). Powered by Gemini, CES combines advanced conversational AI with multimodal, omnichannel capabilities to enable faster, more personalized digital experiences. This session explores CES value for customers and partners, go-to-market strategies, and real-world success stories.