What is IBM Electronic Services? Why do I need it? Where do you get it? When and how do you use it? How will this help you electronic support relationship with IBM? Find the answers to these questions and more details about IBM Electronic Services in this IBM Redbooks publication. The goal of IBM Electronic Services is to simplify your support relationship to make it easier and faster to do business with IBM. Through automation and Internet access, Electronic Services integrates the IBM Support community with your company staff and your IT environment. The two major components are IBM Electronic Service Agent™ (Service Agent) and the IBM Electronic Services Web site. IBM Electronic Services reaches across all IBM systems in all countries or regions where IBM does business. Electronic Services can provide the electronic support relationship for a single machine environment or a multinational complex of many servers. This book is intended for IT management, system operators, and other people who work for and with IBM clients. Prior to reading this book, you need to have a thorough understanding of your computer system and networking environments.

Arm yourself with the knowledge and tools to help you sell IBM® solutions and enable IBM clients to become innovative businesses enabled by on demand. This IBM Redbooks publication serves as a practical reference for those who desire to understand the IBM innovation enabled by on demand and how to sell the IBM innovative technology. It provides the perfect starting point for those who want to integrate on demand business concepts into their selling practice. It also serves as a guide for anyone preparing to take the IBM Certified for On Demand Business Solutions Advisor V2 Exam via Test 818. After reading this publication, your knowledge will expand in the following capacities:

Patterns for e-business are a group of proven, reusable assets that can be used to increase the speed of developing and deploying e-business applications. This IBM Redbooks publication focuses on the architecture and implementation of pervasive solutions using currently available IBM products. Part 1 uses the Patterns for e-business to describe the Application and Runtime patterns applicable to pervasive solutions. IBM product mappings are applied to these patterns. Part 2 describes the technologies key to building pervasive solutions. It also describes the IBM development tools for building these solutions. Part 3 consists of eight pervasive scenarios. Each scenario implements an IBM product mapping, and provides design, development, and runtime guidelines for building these scenarios. Please note that the additional material referenced in the text is not available from IBM.