James McMahon

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Capgemini

James McMahon is Vice President and Global Portfolio Lead for Employee Experience at Capgemini, supporting over 4 million users across more than 150 enterprise customers worldwide. With more than 20 years of experience, James is passionate about making work simpler and smarter. He leads strategy and innovation in digital workplace services, focusing on how AI and GenAI can transform everyday support and productivity. His mission is to move beyond traditional service models and deliver employee services that blend the best of AI with human expertise. Central to this vision is the AI Powered Service Desk, combining intelligent automation, agent assist, and conversational voice and chat to provide faster resolutions and stronger experiences.

Bio from: Microsoft Ignite 2025

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Let your agentic apps talk with Azure Speech

2025-11-20 · Microsoft Ignite 2025 Watch

breakout

with Heiko Rahmel (Microsoft) , Sidd Shah (healow) , Jacky Kang (Microsoft) , James McMahon (Capgemini)

AI/ML API Azure

Experience next generation of Azure Speech. Whether you’re building voice-enabled apps, intelligent customer-service AI Agents, or multimodal translation tools, these new capabilities will empower you to create voice experiences that are faster, smarter, and more engaging than ever. We will spotlight Voice Live API (now generally available) which helps you build real-time voice agents. We will also unveil new APIs that leverage large language models to unlock new capabilities.