When signal drops, so does customer sentiment. That’s why today’s telecoms providers can no longer rely on yesterday’s data—they need insights in the moment.

Industry leader VMO2 is raising the bar by reimagining how data moves through the business—from network diagnostics to personalised offer delivery—by building a real-time foundation with Striim.

In this session, Vinay Pai, Head of Data Architecture at VMO2, will share how the company has transitioned from fragmented, on-premises systems to an intelligent, real-time data platform that enables proactive customer experiences and greater operational agility. Topics include:

- How VMO2 detects and resolves network issues before customers even pick up the phone

- Delivering truly personalised offers and dynamic pricing across digital touchpoints

- Accelerating new product delivery with a modular, event-driven architecture

- Key lessons from reducing churn and improving retention in a fiercely competitive market

This session is ideal for data leaders aiming to modernise legacy infrastructure, embed AI into operations, and deliver real-time customer experiences that make a tangible impact.

Visionaries from Virgin Media O2, TCS and Google Cloud share insights on their data modernization journey. Explore how a cloud-first data strategy enabled Virgin Media O2 to reimagine their business by enhancing agility, speed and scalability, automating operations, optimizing costs, and driving AI-readiness.

This Session is hosted by a Google Cloud Next Sponsor.
Visit your registration profile at g.co/cloudnext to opt out of sharing your contact information with the sponsor hosting this session.

Join Virgin Media O2 and Google for a technical discussion about lessons learned and best practices for building and scaling a data fabric on BigQuery. Find out how Virgin Media O2 eliminated silos and enabled secure and governed data sharing at scale to drive better decisions and get more value from their data.