Microsoft Exchange Online will soon implement significant changes, including a new external recipient rate limit of 2,000 recipients per 24 hours starting January 2025 for new tenants (and July 2025 for existing tenants) and the deprecation of basic authentication for SMTP Submission in September 2025. Azure Communication Services (ACS) Email is an alternative solution being adopted by Microsoft customers who are running their business with Exchange Online, and evaluated by many others.

Join us in this Q&A style discussion where Milan Kaur engages in a conversation with Tommaso Toniolo, a senior cloud solution architect who helps Microsoft 365 and Microsoft Exchange customers navigate these changes, and Manish Sharma, the product manager for ACS Email. Together, they will discuss:

• Common challenges Microsoft Exchange customers face with the recent changes
• Onboarding to Azure Communication Services Email as an alternative
• Best practices for transitioning to a platform-as-a-service model from Microsoft Exchange

Microsoft Exchange Online will soon implement significant changes, including a new external recipient rate limit of 2,000 recipients per 24 hours starting January 2025 for new tenants (and July 2025 for existing tenants) and the deprecation of basic authentication for SMTP Submission in September 2025. Azure Communication Services (ACS) Email is an alternative solution being adopted by Microsoft customers who are running their business with Exchange Online, and evaluated by many others.

Join us in this Q&A style discussion where Milan Kaur engages in a conversation with Tommaso Toniolo, a senior cloud solution architect who helps Microsoft 365 and Microsoft Exchange customers navigate these changes, and Manish Sharma, the product manager for ACS Email. Together, they will discuss:

• Common challenges Microsoft Exchange customers face with the recent changes
• Onboarding to Azure Communication Services Email as an alternative
• Best practices for transitioning to a platform-as-a-service model from Microsoft Exchange

Microsoft Exchange Online will soon implement significant changes, including a new external recipient rate limit of 2,000 recipients per 24 hours starting January 2025 for new tenants (and July 2025 for existing tenants) and the deprecation of basic authentication for SMTP Submission in September 2025. Azure Communication Services (ACS) Email is an alternative solution being adopted by Microsoft customers who are running their business with Exchange Online, and evaluated by many others.

Join us in this Q&A style discussion where Milan Kaur engages in a conversation with Tommaso Toniolo, a senior cloud solution architect who helps Microsoft 365 and Microsoft Exchange customers navigate these changes, and Manish Sharma, the product manager for ACS Email. Together, they will discuss:

• Common challenges Microsoft Exchange customers face with the recent changes
• Onboarding to Azure Communication Services Email as an alternative
• Best practices for transitioning to a platform-as-a-service model from Microsoft Exchange

In this session, we will explore how to enhance your Retrieval-Augmented Generation (RAG) applications by integrating various communication channels, including chat, voice, SMS, and WhatsApp, using Azure Communication Services. By connecting the intelligence of a RAG app with these channels, you can create more versatile and user-friendly AI solutions. We'll show you how to implement these integrations to improve user engagement by using their preferred mode of communication.

Presented by Milan Kaur, Product Manager at Microsoft

** Part of RAGHack, a free global hackathon to develop RAG applications. Join at https://aka.ms/raghack **

📌 Check out the RAGHack 2024 series here!

Pre-requisites: - Read the official rules and join the hack at https://aka.ms/raghack. No Purchase Necessary. Must be 18+ to enter. Contest ends 9/16/24.

• Want more hands-on RAG training? Visit the Reactor series home page to see all the RAGHack 2024 sessions!

In this session, we will explore how to enhance your Retrieval-Augmented Generation (RAG) applications by integrating various communication channels, including chat, voice, SMS, and WhatsApp, using Azure Communication Services. By connecting the intelligence of a RAG app with these channels, you can create more versatile and user-friendly AI solutions. We'll show you how to implement these integrations to improve user engagement by using their preferred mode of communication.

Presented by Milan Kaur, Product Manager at Microsoft

** Part of RAGHack, a free global hackathon to develop RAG applications. Join at https://aka.ms/raghack **

📌 Check out the RAGHack 2024 series here!

Pre-requisites: - Read the official rules and join the hack at https://aka.ms/raghack. No Purchase Necessary. Must be 18+ to enter. Contest ends 9/16/24.

• Want more hands-on RAG training? Visit the Reactor series home page to see all the RAGHack 2024 sessions!

In this session, we will explore how to enhance your Retrieval-Augmented Generation (RAG) applications by integrating various communication channels, including chat, voice, SMS, and WhatsApp, using Azure Communication Services. By connecting the intelligence of a RAG app with these channels, you can create more versatile and user-friendly AI solutions. We'll show you how to implement these integrations to improve user engagement by using their preferred mode of communication.

Presented by Milan Kaur, Product Manager at Microsoft

** Part of RAGHack, a free global hackathon to develop RAG applications. Join at https://aka.ms/raghack **

📌 Check out the RAGHack 2024 series here!

Pre-requisites: - Read the official rules and join the hack at https://aka.ms/raghack. No Purchase Necessary. Must be 18+ to enter. Contest ends 9/16/24.

• Want more hands-on RAG training? Visit the Reactor series home page to see all the RAGHack 2024 sessions!

Your communications platform is the front door for customers to reach your business. Are you using traditional one-size fits-all solutions? Learn how to use Azure to elevate and automate your customer interactions with AI. Build faster, human-centric responses – whether text-based through BOTs – or through integrated voice channels – all while providing a seamless escalation path for your teams, with the contextual information they need to respond to customer needs rapidly and effectively.

𝗦𝗽𝗲𝗮𝗸𝗲𝗿𝘀: * Milan Kaur * Shawn Henry

𝗦𝗲𝘀𝘀𝗶𝗼𝗻 𝗜𝗻𝗳𝗼𝗿𝗺𝗮𝘁𝗶𝗼𝗻: This video is one of many sessions delivered for the Microsoft Ignite 2023 event. View sessions on-demand and learn more about Microsoft Ignite at https://ignite.microsoft.com

OD28 | English (US) | AI & Apps

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