Deploying AI agents into business operations offers significant potential – but also demands careful execution to deliver tangible results. In this session, discover practical strategies for embedding agentic AI into frontline workflows while maintaining responsible AI governance.

We’ll explore how agentic AI can drive real performance gains – such as in call centre operations, where organisations have achieved a 20% increase in complaint resolution volume, a 30–40% reduction in average response times, and a 15% drop in handling costs. Learn how to turn AI ambition into operational success.

With rates of fraud, scams and identity theft continuing to rise in Australia, there has never been a greater focus on keeping customers’ information safe. Commonwealth Bank is at the forefront of fraud prevention in Australia, implementing a suite of data and AI-driven innovations in partnership with SAS. This is all part of efforts to detect, respond and ultimately prevent the efforts of scammers across the world. During this session, you will hear how one of Australia's largest organisations is working tirelessly to protect its customers.