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Microsoft Ignite theater 2025-11-19 at 18:00

Transform experience and efficiency with purpose by scaling AI

Event: Microsoft Ignite 2025

Speakers

John Maio

CSX

Piyush Mangalick

Microsoft

Bali Doddaballapur

Infosys Limited

Mark Austin

VP Data Science · AT&T

Topics

AI/ML Analytics GenAI Microsoft

Description

Mark Austin (AT&T) and John Maio (CSX) share how they are using data and AI to drive customer experience transformation and operational efficiency at scale. From AT&T’s enterprise-wide GenAI platform and data democratization to CSX’s modernization of its data estate and real-time analytics, this session, enabled by Infosys and Microsoft, explores how purposeful AI adoption turns complex operations into intelligent, adaptive enterprises..