Mark Austin (AT&T) and John Maio (CSX) share how they are using data and AI to drive customer experience transformation and operational efficiency at scale. From AT&T’s enterprise-wide GenAI platform and data democratization to CSX’s modernization of its data estate and real-time analytics, this session, enabled by Infosys and Microsoft, explores how purposeful AI adoption turns complex operations into intelligent, adaptive enterprises..
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B
Speaker
Bali Doddaballapur
1
talks
Bali is Executive Vice President and Global services head at Infosys. He is responsible for the AI and Application business for all industry verticals units of Infosys globally. His mandate on AI includes delivering AI based transformation for clients and leveraging AI in all the services that Infosys provides. .
Bio from: Microsoft Ignite 2025
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Talks & appearances
1 activities · Newest first
with
Piyush Mangalick
(Microsoft)
,
Bali Doddaballapur
(Infosys Limited)
,
Mark Austin
(AT&T)
,
John Maio
(CSX)