Bell, a telecommunications and technology services leader in Canada, is undergoing a comprehensive data modernization initiative. This transformation aims to dismantle organizational data silos, empowering cross-functional collaboration and fostering a culture focused on exceptional customer experience. By strategically leveraging data as a core asset, Bell will accelerate innovation, drive growth, and develop cutting-edge products and services to meet the evolving needs of its customers. This discussion examines Bell's approach to migrate key data platforms, exploring the challenges, strategies, and early outcomes of their modernization journey. Please note: seating is limited and on a first-come, first served basis; standing areas are available

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Discover how Bell Canada harnessed cutting-edge AI technologies like Contact Centre AI and Infobot to revolutionize its customer service. This session delves into the tangible business outcomes achieved through these innovations, highlighting how Bell Canada enhanced its customer experience and operational efficiency. We'll explore the strategic use of AI tools that not only elevated the customer journey but also set new standards in service excellence. Learn about the practical steps and insights behind integrating advanced AI solutions to meet and surpass customer expectations, driving significant improvements in satisfaction and engagement. Join us for this Mini Talk at 'Meet the Experts, hosted by Google Cloud Consulting' at Expo. Seating is limited and on a first-come, first served basis; standing areas are available.

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Generative AI has emerged as a powerful tool for revolutionizing customer service, offering unprecedented capabilities to personalize interactions, assisting agents, providing insights and analytics, automating tasks, and enhancing customer satisfaction. This session will explore how the latest generative AI technology can be applied to transform key areas of customer service.

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