Generative AI is transforming retail consumer experiences, providing self-service opportunities through virtual agents that help customers find and purchase items, as well as inquire about order fulfillment, delivery and returns. In this session, learn how retailers are delighting customers at every touchpoint, with AI-powered experiences that, provide personalized engagement across digital and voice channels, turn every relevant interaction into a sales opportunity, and coach human agents to be their best selves and resolve issues efficiently.

Harness the power of generative AI agents for process automation and rich conversational experiences. We will cover the practical applications of AI agents and how your teams can build them in a low- to no-code development environment. Learn to build, test, and deploy AI-powered conversational agents that seamlessly integrate into your workflows. Discover techniques for in-depth performance analysis and continuous optimization of your AI agents. Join us and elevate your business operations with the transformative potential of generative AI.

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