talk-data.com
Speaker
1
talks
Sparsha Sundaresh leads the Applied Science organization for Dynamics 365 Customer Service and Sales at Microsoft. She brings over a decade of experience in AI and machine learning, driving innovation in generative AI, predictive modeling, and scalable system design. An industry leader in applying AI to enterprise scenarios, she advances capabilities in intent modeling, summarization, and retrieval-based reasoning. Recognized for her cross-organizational leadership and technical depth, Sparsha has scaled AI systems that meaningfully enhance customer experience and deliver measurable business impact.
Bio from: Microsoft Ignite 2025
Talks & appearances
1 activities · Newest first
Learn what’s new in agentic service and how organizations are evolving toward frontier service models with Dynamics 365. See how collapsing legacy systems and unifying platforms enables more autonomous operations—improving CSAT, lowering costs, and strengthening security and compliance. Explore new opportunities and use cases that span customer service and IT help desk, powered by AI, extensibility, and secure, integrated data.