Alan is a Partner at Microsoft and leads the product management organization for Dynamics 365 Customer Service. Alan and his team specialize in modernizing service organizations using Microsoft's AI agents built for both self-service and assisted service scenarios. His scope covers product management across AI fundamental research on models, fine tuning, and evals; AI agents for WFM/WEM, intent determination, knowledge management, UX, process mining, case management, supervision, unified customer profile; as well as the features to transition the enterprise to digital labor. The team's accountabilities include end-to-end product management, "zero to one" incubation for new features, as well as driving scale and expansion of the existing revenue. They are also accountable for strategic customers, executive relationship management, and analyst relations. Alan received the Distinguished Speaker award, the highest achievement for Microsoft's Executive Briefing Center.