Generative AI is changing the game, unlocking significant value across the communication service provider (CSP) value chain, and changing how CSPs and their customers interact with technology. Generative AI is enabling new monetization, network, and customer experience models. In this session we will share how Google Cloud is helping CSPs become an AI-driven Telecom. We will share how our CSPs customers are implementing gen AI to improve online self service, increase effectiveness of agent assisted interactions, create optimized next best offers, automate network operations, and ensure data security and compliance at scale.
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Speaker
Brian Kracik
1
talks
Head of Networking, Distributed Cloud, and Telecom Product Marketing
Google Cloud
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with
Brian Kracik
(Google Cloud)
,
Kamran Ziaee
(Verizon)
,
Ankur Jain
(Acxiom)
,
Steve Jarrett
(ORANGE)