Join us for an exciting session where experts from Salesforce and Google will discuss their innovative partnership aimed at transforming customer engagement. This collaboration focuses on integrating Salesforce Service Cloud with the Google Customer Engagement Suite to help organizations solve problems faster, improve customer satisfaction, and drive revenue with AI. Discover how Service Cloud, leveraging Google's technology, is building AI-powered contact centers to drive customer success by combining the strengths of humans and agents.

This Session is hosted by a Google Cloud Next Sponsor.
Visit your registration profile at g.co/cloudnext to opt out of sharing your contact information with the sponsor hosting this session.

Join us for an exciting session where experts from Salesforce and Google will discuss their innovative partnership aimed at transforming customer engagement. This collaboration focuses on integrating Salesforce Service Cloud with the Google Customer Engagement Suite to help organizations solve problems faster, improve customer satisfaction, and drive revenue with AI. Discover how Service Cloud, leveraging Google's technology, is building AI-powered contact centers to drive customer success by combining the strengths of humans and agents.

This Session is hosted by a Google Cloud Next Sponsor.
Visit your registration profile at g.co/cloudnext to opt out of sharing your contact information with the sponsor hosting this session.

Google Cloud’s Contact Center as a Service (CCaaS) solution has powerful capabilities to modernize and transform contact centers. Learn about the unique features, including co-browse for visual agent assistance and multimodal interactions for seamless customer journeys across channels like voice, chat, and email. The session will also cover integrated quality management (QM) and workforce management (WFM) tools for optimizing agent performance and scheduling, and a robust security architecture featuring VPC Service Controls.

Explore the evolutionary journey of orchestration within GoDaddy, tracing its transformation from initial on-premise deployment to a robust cloud-based Apache Airflow orchestration model. This session will detail the pivotal shifts in design, organizational decisions, and governance that have streamlined GoDaddy’s Data Platform and enhanced overall governance. Attendees will gain insights valuable for optimizing Airflow deployments and simplifying complex orchestration processes. Recap of the transformation journey and its impact on GoDaddy’s data operations. Future directions and ongoing improvements in orchestration at GoDaddy. This session will benefit attendees by providing a comprehensive case study on optimizing orchestration in a complex enterprise environment, emphasizing practical insights and scalable solutions.

Discover the transformation of Airflow at GoDaddy: from its initial deployment on-prem to its migration to the cloud, and finally to a Single Pane Orchestration Model. This evolution has streamlined our Data Platform and improved governance. Our experience will be beneficial for anyone seeking to optimize their Airflow implementation and simplify their orchestration processes. History and Use-cases Design, Organization decisions, and Governance: Examining the decision-making process and governance structure. Migration to Cloud:Process of transitioning Airflow from on-premises to the cloud. Data Processing engines used with Airflow for Data Processing. Challenges: Obstacles faced during and after migration and how they were overcome. *Demonstrating how Airflow can be integrated with a central Glue Catalog and Data Lake Mesh model. Single Pane Orchestration (PAAS) and custom re-usable Github Actions: Examining benefits of using a Single Pane Orchestration model Monitoring

Join us for an exciting session where experts from Salesforce and Google will discuss their innovative partnership aimed at transforming customer engagement. This collaboration focuses on integrating Salesforce Service Cloud with the Google Customer Engagement Suite to help organizations solve problems faster, improve customer satisfaction, and drive revenue with AI. Discover how Service Cloud, leveraging Google's technology, is building AI-powered contact centers to drive customer success by combining the strengths of humans and agents.

This Session is hosted by a Google Cloud Next Sponsor.
Visit your registration profile at g.co/cloudnext to opt out of sharing your contact information with the sponsor hosting this session.