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Mili Merchant

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Senior AI Product Management ServiceNow

Mili Merchant is a Senior AI/ML Product Manager at ServiceNow, driving cutting-edge AI solutions that transform the sales journey. She leverages machine learning and data science to power smarter decision-making, targeted engagement, and seamless automation, helping sellers work more efficiently and close deals faster. Before stepping into AI product management, Mili honed her expertise in analytics and data science. As a Data Informatics Analyst, she optimized business processes with data-driven insights, and at Northrop Grumman, she built forecasting and reporting tools that enhanced supply chain efficiency and supplier performance. With a master’s degree in Data Analytics from UC Irvine and a passion for data storytelling, she thrives on turning complex data into actionable strategies that drive real impact.

Bio from: Data + AI Summit 2025

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ServiceNow ‘Walks the Talk’ With Databricks: Revolutionizing Go-To-Market With AI

ServiceNow ‘Walks the Talk’ With Databricks: Revolutionizing Go-To-Market With AI

2025-06-10 · Data + AI Summit 2025 Watch
talk
with Mili Merchant (ServiceNow) , Amulya Gupta (ServiceNow)
AI/ML Databricks GTM

At ServiceNow, we’re not just talking about AI innovation — we’re delivering it. By harnessing the power of Databricks, we’re reimagining Go-To-Market (GTM) strategies, seamlessly integrating AI at every stage of the deal journey — from identifying high-value leads to generating hyper-personalized outreach and pitch materials. In this session, learn how we’ve slashed data processing times by over 90%, reducing workflows from an entire day to just 30 minutes with Databricks. This unprecedented speed enables us to deploy AI-driven GTM initiatives faster, empowering our sellers with real-time insights that accelerate deal velocity and drive business growth. As Agentic AI becomes a game-changer in enterprise GTM, ServiceNow and Databricks are leading the charge — paving the way for a smarter, more efficient future in AI-powered sales.