Alpana Bajaj

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Microsoft

Alpana Bajaj is a Microsoft product leader for the Dynamics365 AI Contact Center. She sets strategy and roadmap that brings AI‑powered Contact Center to life across voice, chat, and messaging infused with AI at every step of the conversation journey, including Copilot Studio–authored Voice Agents. With a record of scaling products from zero‑to‑one through global adoption, Alpana is known for customer‑obsessed prioritization, risk‑aware delivery, and cross‑group leadership. She engages frequently with customers and field teams to accelerate product adoption and will speak at Microsoft Ignite 2025 on partner‑led service transformation with AI.

Bio from: Microsoft Ignite 2025

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Microsoft Ignite 2025 1

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Transform contact center into a growth engine with agentic CX

2025-11-20 · Microsoft Ignite 2025 Watch

breakout

with Peng Geng (Lenovo) , Karl Phenix (TTEC Digital) , Alpana Bajaj (Microsoft) , April Delsing (Microsoft) , Diana Tram Nguyen (Microsoft)

AI/ML Microsoft

See how Microsoft and partners are transforming contact centers with agentic AI. Get the latest on Dynamics 365 Contact Center strategy and roadmap, hear Lenovo’s journey to modernize customer experiences with Microsoft, and learn partner insights and best practices from TTEC Digital. Leave with resources and next steps to drive success and business growth in the era of agentic service.