Diana Tram Nguyen

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Microsoft

Diana Tram Nguyen is the Dynamics 365 Service Partner Solution Play Lead in the AI Business Solutions partner marketing org at Microsoft, with nearly a decade of experience building high-impact partner ecosystems. She specializes in accelerating go-to-market strategies and driving scalable partner enablement across the Dynamics 365 Service portfolio and focusing on D365 Contact Center. At Ignite, Diana brings her deep expertise in aligning partner capabilities with customer transformation goals, empowering organizations to deliver intelligent, connected service experiences. Her leadership continues to shape the future of AI-powered business solutions through strategic collaboration and innovation.

Bio from: Microsoft Ignite 2025

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Microsoft Ignite 2025 1

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Transform contact center into a growth engine with agentic CX

2025-11-20 · Microsoft Ignite 2025 Watch

breakout

with Peng Geng (Lenovo) , Karl Phenix (TTEC Digital) , Alpana Bajaj (Microsoft) , April Delsing (Microsoft) , Diana Tram Nguyen (Microsoft)

AI/ML Microsoft

See how Microsoft and partners are transforming contact centers with agentic AI. Get the latest on Dynamics 365 Contact Center strategy and roadmap, hear Lenovo’s journey to modernize customer experiences with Microsoft, and learn partner insights and best practices from TTEC Digital. Leave with resources and next steps to drive success and business growth in the era of agentic service.