Insurance carriers are rapidly adopting AI agents to tackle complex challenges—from customer engagement to claims management and underwriting. In this session, learn practical steps to build intelligent agents by applying agentic frameworks using Microsoft technologies like Copilot Studio. We’ll illustrate with an agent that automates the tedious tasks of an insurance claims analyst, boosting productivity and reducing error.

KPMG’s AI-driven platform transforms insurance claims management using Microsoft Azure and OpenAI. Informed by live client use cases, the solution analyzes large datasets, identifies high-value opportunities, and generates actionable insights. The solution improves operational efficiency, accelerates decision-making, and helps insurers unlock hidden value across complex claims portfolios.