Speaker

Michael Waiters

Activities

2

talks

Sr. Business Program Manager, Support Services designation Microsoft

Michael Waiters is a Senior Business Program Manager focused on strategic planning, partner engagement, and operational excellence. He led the development and public preview of the Support Services designation, a new initiative to elevate partner capabilities and improve customer outcomes. At Microsoft Ignite, Michael will introduce the designation, emphasizing its role in strengthening accountability and service delivery. He is based in Redmond, Washington.

Bio from: Microsoft Ignite 2025

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The Future of Partner Support - Customer + Partner + Microsoft

2025-11-20 · Microsoft Ignite 2025 Watch

breakout

with Joanna Rudy Khatri (Microsoft) , Chris O'Brien (Advania) , Dan Rippey (Microsoft) , Michael Waiters (Microsoft)

AI/ML Cloud Computing Microsoft

Several years back Microsoft introduced ‘Unified’ as our hero support offer. This marked a major shift in how Microsoft delivers comprehensive support across all Microsoft products and cloud services, worldwide. In the next year we’ll bring ‘Unified for Partners’ center stage for CSP partners who enable SME&C customer success at scale. This offer comes together with the power of the Microsoft AI Cloud Partner Program through a new Support Services designation, launching here at Ignite!

Unlocking Value with Solutions Partner for Support Services

2025-11-20 · Microsoft Ignite 2025

theater

with Omar Khalid (Microsoft) , Michael Waiters (Microsoft)

AI/ML Cloud Computing Microsoft

Showcase your support excellence with the Solutions Partner designation for Support Services in the Microsoft AI Cloud Partner Program. Learn how to qualify, unlock key benefits, and stand out with enhanced visibility and program perks. This designation validates your impact across Microsoft technologies and accelerates business growth.