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Title & Speakers	Event
Event Google SRE NY Tech Talk 2024-05-22
The Hammer Changes the Hand 2024-05-22 · 22:00 Sal Furino – Customer Reliability Engineer (CRE) @ Bloomberg Imagine you’re observing a worker swinging a hammer. As they swing the hammer, they make small adjustments to better hit and drive the nail or rivet into the surface. These adjustments are made unconsciously. The hammer has become an extension of their arm. It’s important to consider that the arm doesn’t just change the hammer; it gives it new meaning beyond that of simply some wood and steel. But the hammer also changes the arm! Weeks, months, years of swinging that hammer changes the worker themselves. The tools we use change us and enable us to think and interact with the world differently. This talk will briefly explore how to view internal tooling through the lens of product management in not just developing and shipping features, but how those features empower teams to change their understanding of their social-technical systems.
How we measure Quality of Experience to ensure our members get a world class experience they have come to expect from Netflix 2024-05-22 · 22:00 Thiara Ortiz – Staff CDN Reliability Engineer @ Netflix Any time a Netflix member sits down, reclines in their chair and turns on their TV to Netflix, there's a moment of truth. It's an opportunity to deliver a spectacular service with amazing quality of experience. Misses, errors, or high latency that prevent individuals from streaming, as a result of ISP configuration changes, code deployment, or catastrophic fallback, result in an impact on how our service is perceived. This talk will go over how we measure the quality of experience for our members and how we work to develop new metrics when we have additional offerings like live streaming and cloud gaming. Cloud Computing Data Streaming
LLM for SRE / Using LLM in SRE space 2024-05-22 · 22:00 Mike Scherbakov – Staff Site Reliability Engineer @ Google LLMs open up an opportunity to automate and scale many operational processes, which couldn't be otherwise solved by conventional methods. Examples include simple summarization of issues and incidents, assisting production on-callers, managing incidents, clustering (creating taxonomy) of issues, scaling SRE via assisted review of development design documents. Therefore LLMs provide a new and unique opportunity to transform the work we do as SREs. LLM

The Hammer Changes the Hand 2024-05-22 · 22:00

Sal Furino – Customer Reliability Engineer (CRE) @ Bloomberg

Imagine you’re observing a worker swinging a hammer. As they swing the hammer, they make small adjustments to better hit and drive the nail or rivet into the surface. These adjustments are made unconsciously. The hammer has become an extension of their arm. It’s important to consider that the arm doesn’t just change the hammer; it gives it new meaning beyond that of simply some wood and steel. But the hammer also changes the arm! Weeks, months, years of swinging that hammer changes the worker themselves. The tools we use change us and enable us to think and interact with the world differently. This talk will briefly explore how to view internal tooling through the lens of product management in not just developing and shipping features, but how those features empower teams to change their understanding of their social-technical systems.

How we measure Quality of Experience to ensure our members get a world class experience they have come to expect from Netflix 2024-05-22 · 22:00

Thiara Ortiz – Staff CDN Reliability Engineer @ Netflix

Any time a Netflix member sits down, reclines in their chair and turns on their TV to Netflix, there's a moment of truth. It's an opportunity to deliver a spectacular service with amazing quality of experience. Misses, errors, or high latency that prevent individuals from streaming, as a result of ISP configuration changes, code deployment, or catastrophic fallback, result in an impact on how our service is perceived. This talk will go over how we measure the quality of experience for our members and how we work to develop new metrics when we have additional offerings like live streaming and cloud gaming.

Cloud Computing Data Streaming

LLM for SRE / Using LLM in SRE space 2024-05-22 · 22:00

Mike Scherbakov – Staff Site Reliability Engineer @ Google

LLMs open up an opportunity to automate and scale many operational processes, which couldn't be otherwise solved by conventional methods. Examples include simple summarization of issues and incidents, assisting production on-callers, managing incidents, clustering (creating taxonomy) of issues, scaling SRE via assisted review of development design documents. Therefore LLMs provide a new and unique opportunity to transform the work we do as SREs.

LLM

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