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This session features Richard Lewis, Senior Solution Architect at Matillion, in conversation with Daniel Adams, Global Analytics Manager, from Edmund Optics, as they share how data integration, AI, and cloud technologies transformed technical support and accelerated time to value. Edmund Optics’ team of 50 highly skilled engineers faced a flood of repetitive technical inquiries, averaging 25 minutes per response, across a catalog of 34,000+ components. To streamline support, they partnered with Matillion, Snap Analytics, and Snowflake to build an AI-powered chatbot. Deployed in just 10 weeks, the chatbot delivers instant, consistent answers to common queries, freeing engineers to tackle complex issues and dramatically improving support efficiency.

Send us a text In this episode of Making Data Simple we hear insights from IBM Machine Learning Hub data scientists Jorge A. Castañón and Óscar Lara-Yejas as they discuss what machine learning is and is not. They also answer the most controversial question today: Will machines take our jobs? Listen to find out! Show Notes 00:25 Connect with Al Martin on Twitter (@amartin_v) and LinkedIn (linkedin.com/in/al-martin-ku) 02:10 Connect with Jorge A. Castañón on Twitter (@castanan) and LinkedIn (linkedin.com/in/jorgecasta) 02:45 Connect with Óscar Lara-Yejas on LinkedIn (linkedin.com/in/óscar-lara-yejas-36700058) 10:10 Tweet to Ginni Rometty @GinniRometty and read more about her here: https://www.ibm.com/ibm/ginni/ 11:00 Listen to "Machine Learning" by Business Daily here: http://www.bbc.co.uk/programmes/p050db63 16:45 Watch Neo Yokio on Netflix https://www.netflix.com/browse 31:50 Find Michael Lewis "The Undoing Project: A Friendship That Changed Our Minds" here: http://amzn.to/2yr5Dgv 35:55 Find "The Greatest Show on Earth" by Richard Dawkins here: http://amzn.to/2wi4pmT 36:25 Find Ian Goodfellow's "Deep Learning" here: http://amzn.to/2hwZWKr Want to be featured as a guest on Making Data Simple? Reach out to us at [email protected] and tell us why you should be next. The Making Data Simple Podcast is hosted by Al Martin, WW VP Technical Sales, IBM, where we explore trending technologies, business innovation, and leadership ... while keeping it simple & fun.