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Microsoft Ignite breakout 2025-11-18 at 21:00

Drive agentic CX with what’s new in Dynamics 365 for sales and service

Event: Microsoft Ignite 2025

Speakers

Deva Rajamohan

Microsoft

Karan Nigam

Sr. Director, Product Marketing, Agentic Customer Experience · Microsoft

Aurelien Pichon

Visa Inc.

Pia Cedendahl

Head of Sales, Digital Commerce · Sandvik Coromant

Topics

AI/ML CRM Microsoft

Description

Explore how Dynamics 365 and Microsoft 365 Copilot deliver agentic customer experiences (CX), helping organizations drive higher revenue and improved customer satisfaction (CSAT). Visa shares their journey and vision for agentic CX transformation. Discover real-world impacts, lessons learned, and what’s next for organizations embracing this shift. Learn about the latest CRM and CCaaS innovations and Microsoft’s AI vision to transform revenue-generating functions.