Aurelien Pichon

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Visa Inc.

Aurélien Pichon leads Visa’s global Client Operations and Services, overseeing post-sales delivery, client success and go-to-market services that power seamless, secure commerce worldwide. With 20+ years of experience across tech, financial services and consulting, Aurélien previously held senior roles at Google, where he led Ads business operations in Asia Pacific. A global executive with a passion for innovation and client experience, he brings a unique blend of strategic vision, business acumen and operational excellence to advancing Visa’s client engagement and service innovation around the globe.

Bio from: Microsoft Ignite 2025

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Drive agentic CX with what’s new in Dynamics 365 for sales and service

2025-11-18 · Microsoft Ignite 2025 Watch

breakout

with Aurelien Pichon (Visa Inc.) , Pia Cedendahl (Sandvik Coromant) , Karan Nigam (Microsoft) , Deva Rajamohan (Microsoft)

AI/ML CRM Microsoft

Explore how Dynamics 365 and Microsoft 365 Copilot deliver agentic customer experiences (CX), helping organizations drive higher revenue and improved customer satisfaction (CSAT). Visa shares their journey and vision for agentic CX transformation. Discover real-world impacts, lessons learned, and what’s next for organizations embracing this shift. Learn about the latest CRM and CCaaS innovations and Microsoft’s AI vision to transform revenue-generating functions.