Pia Cedendahl

Activities

2

talks

Head of Sales, Digital Commerce Sandvik Coromant

Pia Cedendahl leads Sandvik Coromant global digital sales team, driving growth and efficiency through AI-powered automation and data-driven strategies throughout the customer journey. Her team of Digital Account Managers leverages AI agents and automation to personalize outreach, streamline workflows, and empower customers to self-serve—ensuring scalable and profitable digital commerce. Pia’s leadership has positioned Sandvik Coromant as a leader in customer-centric digital sales.

Bio from: Microsoft Ignite 2025

Frequent Collaborators

Karan Nigam Microsoft 2

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Microsoft Ignite 2025 2

Talks & appearances

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Accelerate revenue and seller productivity with agentic CRM

2025-11-20 · Microsoft Ignite 2025 Watch

breakout

with Julie Strauss (Microsoft) , Pia Cedendahl (Sandvik Coromant) , Sherry Martin (EY) , Karan Nigam (Microsoft)

AI/ML CRM Microsoft

Drive faster lead-to-deal conversion with AI agents. Microsoft 365 Copilot and prebuilt agents in Dynamics 365 are freeing sellers to focus on building quality relationships by transforming critical sales processes. Lead qualification, deal acceleration, closing, and cross-selling are automized using real-time customer signals. Learn about new agents, seller use cases, and adoption strategies to drive revenue.

Drive agentic CX with what’s new in Dynamics 365 for sales and service

2025-11-18 · Microsoft Ignite 2025 Watch

breakout

with Aurelien Pichon (Visa Inc.) , Pia Cedendahl (Sandvik Coromant) , Karan Nigam (Microsoft) , Deva Rajamohan (Microsoft)

AI/ML CRM Microsoft

Explore how Dynamics 365 and Microsoft 365 Copilot deliver agentic customer experiences (CX), helping organizations drive higher revenue and improved customer satisfaction (CSAT). Visa shares their journey and vision for agentic CX transformation. Discover real-world impacts, lessons learned, and what’s next for organizations embracing this shift. Learn about the latest CRM and CCaaS innovations and Microsoft’s AI vision to transform revenue-generating functions.