Speaker

Karan Nigam

Activities

2

talks

Sr. Director, Product Marketing, Agentic Customer Experience Microsoft

Karan Nigam is a senior marketing leader at Microsoft, leading marketing for the Agentic Customer Experience business, including Sales, Service, and Contact Center solutions. His work focuses on reimagining CRM/customer experience in an AI-first world, helping organizations shift from systems of record to systems of action. With global experience across three continents and leadership roles at Microsoft, Palo Alto Networks, Nokia, and IBM, he specializes in launching and scaling global products.

Bio from: Microsoft Ignite 2025

Frequent Collaborators

Pia Cedendahl Sandvik Coromant 2

Filter by Event / Source

Microsoft Ignite 2025 2

Talks & appearances

2 activities · Newest first

Search activities →

Accelerate revenue and seller productivity with agentic CRM

2025-11-20 · Microsoft Ignite 2025 Watch

breakout

with Julie Strauss (Microsoft) , Pia Cedendahl (Sandvik Coromant) , Sherry Martin (EY) , Karan Nigam (Microsoft)

AI/ML CRM Microsoft

Drive faster lead-to-deal conversion with AI agents. Microsoft 365 Copilot and prebuilt agents in Dynamics 365 are freeing sellers to focus on building quality relationships by transforming critical sales processes. Lead qualification, deal acceleration, closing, and cross-selling are automized using real-time customer signals. Learn about new agents, seller use cases, and adoption strategies to drive revenue.

Drive agentic CX with what’s new in Dynamics 365 for sales and service

2025-11-18 · Microsoft Ignite 2025 Watch

breakout

with Aurelien Pichon (Visa Inc.) , Pia Cedendahl (Sandvik Coromant) , Karan Nigam (Microsoft) , Deva Rajamohan (Microsoft)

AI/ML CRM Microsoft

Explore how Dynamics 365 and Microsoft 365 Copilot deliver agentic customer experiences (CX), helping organizations drive higher revenue and improved customer satisfaction (CSAT). Visa shares their journey and vision for agentic CX transformation. Discover real-world impacts, lessons learned, and what’s next for organizations embracing this shift. Learn about the latest CRM and CCaaS innovations and Microsoft’s AI vision to transform revenue-generating functions.