Karl Phenix

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TTEC Digital

Karl is VP, Global Microsoft Strategy & GTM Leader at TTEC Digital, where he also leads Solution Architecture. With over a decade of experience spanning technical architecture, strategic customer engagement, and field enablement, Karl leads with a vision rooted in innovation and customer-centricity.

At the helm of TTEC Digital’s Microsoft Solution Engineering team, Karl drives go-to-market strategy and execution across the Microsoft ecosystem, including Dynamics 365, Azure, Power Platform, and Copilot. His leadership has been instrumental in positioning TTEC Digital as a premier partner for enterprise transformation, particularly in the areas of Sales, Service, and Contact Center modernization.

Bio from: Microsoft Ignite 2025

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Transform contact center into a growth engine with agentic CX

2025-11-20 · Microsoft Ignite 2025 Watch

breakout

with Peng Geng (Lenovo) , Karl Phenix (TTEC Digital) , Alpana Bajaj (Microsoft) , April Delsing (Microsoft) , Diana Tram Nguyen (Microsoft)

AI/ML Microsoft

See how Microsoft and partners are transforming contact centers with agentic AI. Get the latest on Dynamics 365 Contact Center strategy and roadmap, hear Lenovo’s journey to modernize customer experiences with Microsoft, and learn partner insights and best practices from TTEC Digital. Leave with resources and next steps to drive success and business growth in the era of agentic service.