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This session features Richard Lewis, Senior Solution Architect at Matillion, in conversation with Daniel Adams, Global Analytics Manager, from Edmund Optics, as they share how data integration, AI, and cloud technologies transformed technical support and accelerated time to value. Edmund Optics’ team of 50 highly skilled engineers faced a flood of repetitive technical inquiries, averaging 25 minutes per response, across a catalog of 34,000+ components. To streamline support, they partnered with Matillion, Snap Analytics, and Snowflake to build an AI-powered chatbot. Deployed in just 10 weeks, the chatbot delivers instant, consistent answers to common queries, freeing engineers to tackle complex issues and dramatically improving support efficiency.

Edmund Optics stands at the forefront of advanced manufacturing, distributing more than 34,000 products and customised solutions in optics, photonics and imaging to a range of industries across the globe. Just a year ago, Edmund Optics began an ambitious journey to transform its data science capabilities, aiming to use Machine Learning (ML) and AI to deliver real value to their business and customers.  

Join us for an engaging panel discussion featuring Daniel Adams, Global Analytics Manager at Edmund Optics, as he shares the company's remarkable transformation from having no formal data science capabilities to deploying multiple ML and AI models in production—all within just 12 months. Daniel will highlight how Edmund Optics cultivated internal enthusiasm for data solutions, built trust, and created momentum to push the boundaries of what’s possible with data. 

In this session, Daniel will reveal three key lessons learned on the journey from “data zero” to “data hero.” If you’re navigating a similar path, don’t miss this opportunity to discover actionable insights and strategies that can empower your own internal data initiatives.