Discover how PLDT is redefining agility and customer experience through Amdocs’ cloud-native OSS transformation. Learn how streamlined operations, automation, and unified orchestration are driving measurable impact—and why it matters for your business.
talk-data.com
G
Speaker
Gilbert Gaw
2
talks
First VP and Head of Information Technology and the Transformation Office
Smart Communications, Inc.
Gilbert Gaw is a technology leader with over 20 years in IT strategy, enterprise transformation, and innovation in the telecommunications industry. As First Vice President and Head of IT and the Transformation Office at PLDT and Smart, he leads programs in cloud adoption, AI enablement, and platform modernization. He has delivered major transformation outcomes, including migrating enterprise applications to the cloud with zero critical incidents, reducing service-related issues, and rolling out AI-enabled platforms that improve service reliability, while designing an enterprise architecture roadmap and restructuring IT operations to shorten delivery lead times. He champions a tech-forward, customer-centric culture and continuous value delivery.
Bio from: Microsoft Ignite 2025
Frequent Collaborators
Filtering by:
Microsoft Ignite 2025
×
Filter by Event / Source
Talks & appearances
Showing 2 of 2 activities
with
Gilbert Gaw
(Smart Communications, Inc.)
,
Mustafa Oyumi
(Amdocs)
,
Mark Austin
(AT&T)
,
Silvia Candiani
(Microsoft)
This session highlights how Microsoft’s agentic AI and TM Forum’s Open Digital Architecture empower telecom operators to rapidly deploy autonomous network operations agents—reducing resolution times, boosting efficiency, and unlocking new revenue opportunities.