Speaker

April Delsing

Activities

2

talks

Architect Microsoft

April Delsing is an Architect with Microsoft’s Center of Excellence (COE), where she equips partners with repeatable IP, solution architectures, and enablement programs that accelerate adoption of Dynamics 365, Copilot, and agentic business applications. With 12+ years delivering CRM, she brings a customer-centric, financial, and analytical perspective to partner engagements, applying industry knowledge, strategic thinking, finance, and data analytics to drive long-term success. She bridges COE, Product Engineering, FastTrack, and field teams to turn strategy into outcomes, building Azure DevOps delivery frameworks, leading training, and contributing assets used across the ecosystem, with a focus on partner incubation and practice development to drive measurable value for Microsoft’s business applications portfolio.

Bio from: Microsoft Ignite 2025

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Transform contact center into a growth engine with agentic CX

2025-11-20 · Microsoft Ignite 2025 Watch

breakout

with Peng Geng (Lenovo) , Karl Phenix (TTEC Digital) , Alpana Bajaj (Microsoft) , April Delsing (Microsoft) , Diana Tram Nguyen (Microsoft)

AI/ML Microsoft

See how Microsoft and partners are transforming contact centers with agentic AI. Get the latest on Dynamics 365 Contact Center strategy and roadmap, hear Lenovo’s journey to modernize customer experiences with Microsoft, and learn partner insights and best practices from TTEC Digital. Leave with resources and next steps to drive success and business growth in the era of agentic service.

Partner: Sales transformation with AI

2025-11-20 · Microsoft Ignite 2025 Watch

breakout

with Pope Trinidad (HCLTech) , Julie Strauss (Microsoft) , April Delsing (Microsoft) , Sherry Martin (EY) , Henk-Jan van de Beek (HSO) , Marion Rousseau (Microsoft)

AI/ML Microsoft

This session will cover the latest positioning of Microsoft AI Dynamics 365 Sales products and provide details about the sales and implementation resources available to partners for enabling AI-driven transformation in the sales function for customers. Key partners HSO, EY and HCL will be sharing their best practices for activating on the Solution Play, innovating with Agentic AI, and displacing competing solutions.