Mark Austin (AT&T) and John Maio (CSX) share how they are using data and AI to drive customer experience transformation and operational efficiency at scale. From AT&T’s enterprise-wide GenAI platform and data democratization to CSX’s modernization of its data estate and real-time analytics, this session, enabled by Infosys and Microsoft, explores how purposeful AI adoption turns complex operations into intelligent, adaptive enterprises..
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J
Speaker
John Maio
1
talks
A results-driven professional with a demonstrated history of leading digital transformation initiatives, I specialize in cloud and data solutions encompassing machine learning, artificial intelligence, IoT, microservices, Big Data, APIs, and automation. With proven expertise in enterprise architecture and industry-specific data strategies, I have successfully shaped IT approaches that align with business objectives. As an effective leader, I excel in establishing data governance, process optimization, and DevOps teams to enable large-scale cloud deployments on AWS and Azure.
Bio from: Microsoft Ignite 2025
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with
Piyush Mangalick
(Microsoft)
,
Bali Doddaballapur
(Infosys Limited)
,
Mark Austin
(AT&T)
,
John Maio
(CSX)