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#319 Building & Managing Human+Agent Hybrid Teams with Karen Ng, Head of Product at HubSpot
2025-09-03 · 17:30
The line between human work and AI capabilities is blurring in today's business environment. AI agents are now handling autonomous tasks across customer support, data management, and sales prospecting with increasing sophistication. But how do you effectively integrate these agents into your existing workflows? What's the right approach to training and evaluating AI team members? With data quality being the foundation of successful AI implementation, how can you ensure your systems have the unified context they need while maintaining proper governance and privacy controls? Karen Ng is the Head of Product at HubSpot, where she leads product strategy, design, and partnerships with the mission of helping millions of organizations grow better. Since joining in 2022, she has driven innovation across Smart CRM, Operations Hub, Breeze Intelligence, and the developer ecosystem, with a focus on unifying structured and unstructured data to make AI truly useful for businesses. Known for leading with clarity and “AI speed,” she pushes HubSpot to stay ahead of disruption and empower customers to thrive. Previously, Karen held senior product leadership roles at Common Room, Google, and Microsoft. At Common Room, she built the product and data science teams from the ground up, while at Google she directed Android’s product frameworks like Jetpack and Jetpack Compose. During more than a decade at Microsoft, she helped shape the company’s .NET strategy and launched the Roslyn compiler platform. Recognized as a Product 50 Winner and recipient of the PM Award for Technical Strategist, she also advises and invests in high-growth technology companies. In the episode, Richie and Karen explore the evolving role of AI agents in sales, marketing, and support, the distinction between chatbots, co-pilots, and autonomous agents, the importance of data quality and context, the concept of hybrid teams, the future of AI-driven business processes, and much more. Links Mentioned in the Show: Hubspot Breeze AgentsConnect with KarenWebinar: Pricing & Monetizing Your AI Products with Sam Lee, VP of Pricing Strategy & Product Operations at HubSpotRelated Episode: Enterprise AI Agents with Jun Qian, VP of Generative AI Services at OracleRewatch RADAR AI New to DataCamp? Learn on the go using the DataCamp mobile appEmpower your business with world-class data and AI skills with DataCamp for business |
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Combining LLMs with enterprise knowledge bases is creating powerful new agents that can transform business operations. These systems are dramatically improving on traditional chatbots by understanding context, following conversations naturally, and accessing up-to-date information. But how do you effectively manage the knowledge that powers these agents? What governance structures need to be in place before deployment? And as we look toward a future with physical AI and robotics, what fundamental computing challenges must we solve to ensure these technologies enhance rather than complicate our lives? Jun Qian is an accomplished technology leader with extensive experience in artificial intelligence and machine learning. Currently serving as Vice President of Generative AI Services at Oracle since May 2020, Jun founded and leads the Engineering and Science group, focusing on the creation and enhancement of Generative AI services and AI Agents. Previously held roles include Vice President of AI Science and Development at Oracle, Head of AI and Machine Learning at Sift, and Principal Group Engineering Manager at Microsoft, where Jun co-founded Microsoft Power Virtual Agents. Jun's career also includes significant contributions as the Founding Manager of Amazon Machine Learning at AWS and as a Principal Investigator at Verizon. In the episode, Richie and Jun explore the evolution of AI agents, the unique features of ChatGPT, the challenges and advancements in chatbot technology, the importance of data management and security in AI, and the future of AI in computing and robotics, and much more. Links Mentioned in the Show: OracleConnect with JunCourse: Introduction to AI AgentsJun at DataCamp RADARRelated Episode: A Framework for GenAI App and Agent Development with Jerry Liu, CEO at LlamaIndexRewatch RADAR AI New to DataCamp? Learn on the go using the DataCamp mobile appEmpower your business with world-class data and AI skills with DataCamp for business |
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