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#332 How to Build AI Your Users Can Trust with David Colwell, VP of AI & ML at Tricentis
2025-11-17 · 10:00
David Colwell
– Vice President of Artificial Intelligence and Machine Learning
@ Tricentis
,
Richie
– host
@ DataCamp
The relationship between data governance and AI quality is more critical than ever. As organizations rush to implement AI solutions, many are discovering that without proper data hygiene and testing protocols, they're building on shaky foundations. How do you ensure your AI systems are making decisions based on accurate, appropriate information? What benchmarking strategies can help you measure real improvement rather than just increased output? With AI now touching everything from code generation to legal documents, the consequences of poor quality control extend far beyond simple errors—they can damage reputation, violate regulations, or even put licenses at risk. David Colwell is the Vice President of Artificial Intelligence and Machine Learning at Tricentis, a global leader in continuous testing and quality engineering. He founded the company’s AI division in 2018 with a mission to make quality assurance more effective and engaging through applied AI innovation. With over 15 years of experience in AI, software testing, and automation, David has played a key role in shaping Tricentis’ intelligent testing strategy. His team developed Vision AI, a patented computer vision–based automation capability within Tosca, and continues to pioneer work in large language model agents and AI-driven quality engineering. Before joining Tricentis, David led testing and innovation initiatives at DX Solutions and OnePath, building automation frameworks and leading teams to deliver scalable, AI-enabled testing solutions. Based in Sydney, he remains focused on advancing practical, trustworthy applications of AI in enterprise software development. In the episode, Richie and David explore AI disasters in legal settings, the balance between AI productivity and quality, the evolving role of data scientists, and the importance of benchmarks and data governance in AI development, and much more. Links Mentioned in the Show: Tricentis 2025 Quality Transformation ReportConnect with DavidCourse: Artificial Intelligence (AI) LeadershipRelated Episode: Building & Managing Human+Agent Hybrid Teams with Karen Ng, Head of Product at HubSpotRewatch RADAR AI New to DataCamp? Learn on the go using the DataCamp mobile appEmpower your business with world-class data and AI skills with DataCamp for business |
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#319 Building & Managing Human+Agent Hybrid Teams with Karen Ng, Head of Product at HubSpot
2025-09-03 · 17:30
The line between human work and AI capabilities is blurring in today's business environment. AI agents are now handling autonomous tasks across customer support, data management, and sales prospecting with increasing sophistication. But how do you effectively integrate these agents into your existing workflows? What's the right approach to training and evaluating AI team members? With data quality being the foundation of successful AI implementation, how can you ensure your systems have the unified context they need while maintaining proper governance and privacy controls? Karen Ng is the Head of Product at HubSpot, where she leads product strategy, design, and partnerships with the mission of helping millions of organizations grow better. Since joining in 2022, she has driven innovation across Smart CRM, Operations Hub, Breeze Intelligence, and the developer ecosystem, with a focus on unifying structured and unstructured data to make AI truly useful for businesses. Known for leading with clarity and “AI speed,” she pushes HubSpot to stay ahead of disruption and empower customers to thrive. Previously, Karen held senior product leadership roles at Common Room, Google, and Microsoft. At Common Room, she built the product and data science teams from the ground up, while at Google she directed Android’s product frameworks like Jetpack and Jetpack Compose. During more than a decade at Microsoft, she helped shape the company’s .NET strategy and launched the Roslyn compiler platform. Recognized as a Product 50 Winner and recipient of the PM Award for Technical Strategist, she also advises and invests in high-growth technology companies. In the episode, Richie and Karen explore the evolving role of AI agents in sales, marketing, and support, the distinction between chatbots, co-pilots, and autonomous agents, the importance of data quality and context, the concept of hybrid teams, the future of AI-driven business processes, and much more. Links Mentioned in the Show: Hubspot Breeze AgentsConnect with KarenWebinar: Pricing & Monetizing Your AI Products with Sam Lee, VP of Pricing Strategy & Product Operations at HubSpotRelated Episode: Enterprise AI Agents with Jun Qian, VP of Generative AI Services at OracleRewatch RADAR AI New to DataCamp? Learn on the go using the DataCamp mobile appEmpower your business with world-class data and AI skills with DataCamp for business |
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