Accor, a world-leading hospitality group offering experiences across more than 110 countries in 5,500 properties, 10,000 food & beverage venues, wellness facilities or flexible workspaces, relies on its more than 45 hotel brands from luxury to economy and its most awarded traveler loyalty program to connect deeply with customers and increase their lifetime value. With a rich store of data centralized in Snowflake, the team set out to enable their marketing and business teams with a platform that would allow them to autonomously deliver hyper-personalized experiences and campaigns.

Join the session to learn about Accor’s CDP journey and how Hightouch, as their Composable CDP, helps them drive customer engagement, loyalty, and revenue.

Leveraging customer data is essential for improving customer experiences and creating competitive advantage. However, many organizations struggle with fragmented data infrastructure, limited flexibility, and high costs associated with traditional customer data platforms (CDPs).

In this fireside chat, Steven Collings, Data Platform Engineering Lead at Zoopla, and Eric Omwega, Chief Operating Officer at RudderStack, will discuss how Zoopla tackled these challenges by adopting a warehouse-native approach to customer data with RudderStack.

Steven will share insights into Zoopla's journey, including:

• The challenges that prompted Zoopla's switch from Segment to RudderStack
• How RudderStack enabled Zoopla to regain control over their data while leveraging existing infrastructure investments
• The importance of flexibility and control in a customer data platform
• Zoopla's innovative use cases for customer data, including website personalization, email marketing, and advertising
• Future plans for advanced data applications, including building an identity graph, anonymous user personalization, and AI-driven recommendations

This session will explore why everyone is always banging on about the importance of 1st party data by continuing to bang on about the importance of 1st party data. Join us to learn how you can harness the full potential of your 1st party data by bringing all your customer data together in one unified view with a Customer Data Platform. Gain insights on how to enhance the value of your marketing efforts and drive superior business outcomes. Discover the surprising amount of readily available data about individual customers and how to identify, isolate, and protect your 1st party data. Don’t miss this opportunity to unlock the power of your 1st party data with CDPs and safeguard your company's largest competitive advantage.

How do GDPR and the EU AI Act impact creative data use? The author of 'How to Use Customer Data' and Acxiom’s European Privacy Officer shares her insight into best data governance practices for building great customer relationships using a CDP to create an effective data-driven business.

The topics will include:

Embracing the 'personalization paradox' and its benefits for marketing data scientists.

Devising GDPR-powered data use strategies to empower both customers and brands along the way.

Tips for data scientists to kick start with AI governance

According to a recent EY survey, 53% of Retail & CPG executives rank changing consumer preferences as a top pressure, even above profitability and margin concerns. Customer Data Platforms (CDPs) are vital in this scenario, enabling brands to understand, predict customer needs and offer hyper personalized experiences. Despite the recent surge in CDP investments, many marketers still grapple with achieving meaningful ROI. In this session, we will demonstrate through live examples how to extract actionable insights from your CDP, prioritize efforts, and drive actions to boost your marketing ROI.