With BigQuery business and organisations have a unique chance of taking there analytics data and start the transformation towards a data lake. By combining customer, analytics, marketing and CRM data here we not only get a repository where can have room to add or work with data as we see fit, we also open up for the opportunity to use machine learning to actually sift through our data to help determine the causality and relationship between the individual data points. This way we use the full power of data to define our segments and profiles based on their actual behavior and not our prejudice.

Nowadays businesses have too much customer data for a human to handle. Sifting through heaps of it manually trying to find insights is not only gruelling, sometimes it's no longer possible. Solution: let the self-learning algorithms find patterns in data that yield business value. We'll show how a major online retailer, a DIY store and an airline booking service cooked a conversion prediction system out of their various sources of data – CRM, web, and app. This won't hurt, almost anyone can do it – and we'll demostrate how.