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SaaS Scaled - Interviews about SaaS Startups, Analytics, & Operations

2022-02-24 – 2025-11-25 Podcasts Visit website ↗

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SaaS Scaled is hosted by Arman Eshraghi, CEO and founder of Qrvey. In each episode, Arman will sit down with leaders and CEOs from the technology sector to discuss challenges, best practices, and what they’ve learned.

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Building Apps in 60 Minutes with Baskar Agneeswaran at Vajro

2022-08-24 Listen
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In today’s episode, we’re talking to Baskar Agneeswaran, CEO and Co-Founder at Vajro, a cloud-based mobile commerce platform for building high-converting mobile apps for online stores.   We talk about Baskar’s and Vajro’s background, how it’s possible to build an app within 60 minutes, and how smartphones might evolve over the next 15 years. Baskar also shares the marketing and sales models used by his company.   We discuss the difference between companies that have sales as a growth engine and those that have marketing as a growth engine, and how to strike a balance between these and the product itself. Baskar shares some of the lessons he’s learned scaling a company like Vajro. He also explains the different phases of growth.   Finally, we talk about the importance of diversity and how to balance that with alignment around a core mission.   This episode is brought to you by Qrvey The tools you need to take action with your data, on a platform built for maximum scalability, security, and cost efficiencies. If you’re ready to reduce complexity and dramatically lower costs, contact us today at qrvey.com. Qrvey, the modern no-code analytics solution for SaaS companies on AWS. 

The Evolution of User Testing with Kaj van de Loo at UserTesting

2022-08-18 Listen
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Kaj van de Loo (UserTesting)

In this episode, we’re talking to Kaj van de Loo, Chief Technology Officer at UserTesting.   We talk about the company’s history and the problems it solves, the way Agile development methodologies have evolved, the different types of Agile development, and the differences between B2B and B2C software.   Kaj talks about some of the best ways for companies to understand users and how to analyze data like web traffic, the growing importance of personalization in user experience, the best time to add product management to a team, and more.   Finally, we talk about the ideal ratio of QAs to developers and whether being a CTO makes someone a better CEO.

This episode is brought to you by Qrvey   The tools you need to take action with your data, on a platform built for maximum scalability, security, and cost efficiencies. If you’re ready to reduce complexity and dramatically lower costs, contact us today at qrvey.com. Qrvey, the modern no-code analytics solution for SaaS companies on AWS. 

Building a Strong SaaS Security Layer with Brook Lovatt at Cloudentity

2022-08-10 Listen
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Brook Lovatt (Cloudentity)

In this episode, we’re talking to Brook Lovatt, Chief Executive Officer at Cloudentity. Cloudentity is a company that provides application and security teams with a better way to automate and control how information is shared over APIs.   We talk about the problems Cloudentity solves and how it came to be, along with the options available to today’s SaaS companies when it comes to building a security authorization layer. Brook shares some of the positive impacts of facilitating data sharing.   We discuss the differences between data and API, how SaaS has changed over time, the shift towards more product-oriented CEOs (and the advantages of this as a company scales), and the trend of selling software directly to developers.   Finally, we look at the growing importance of being a product specialist, and what the future holds for SaaS and developers.   This episode is brought to you by Qrvey The tools you need to take action with your data, on a platform built for maximum scalability, security, and cost efficiencies. If you’re ready to reduce complexity and dramatically lower costs, contact us today at qrvey.com. Qrvey, the modern no-code analytics solution for SaaS companies on AWS. 

The Critical Role of Good SaaS Documentation with Ken Babcock at Tango

2022-08-03 Listen
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Ken Babcock (Tango)

In this episode, we’re talking to Ken Babcock, Co-Founder of Tango. Tango is a platform for building beautiful step-by-step how-to guides with screenshots, in seconds.   Ken talks about meeting his co-founders at Harvard Business School and how the project got started, and we go on to discuss how well-defined processes and documentation can make a company much more scalable. How has the pandemic and the rise of remote work affected the need for clear instructions and documentation?   We talk about how SaaS companies can help other businesses transition to the digital world and the role well-documented processes play here. Is there a difference between B2B and B2C SaaS companies when it comes to digital transformation? We also discuss how companies might sometimes grow too fast and hinder progress this way.   Finally, we talk about the pros and cons of VC funding and what the near future holds for Tango.   This episode is brought to you by Qrvey The tools you need to take action with your data, on a platform built for maximum scalability, security, and cost efficiencies. If you’re ready to reduce complexity and dramatically lower costs, contact us today at qrvey.com. Qrvey, the modern no-code analytics solution for SaaS companies on AWS. 

Ensuring SaaS Success in Covid and Beyond with Chris Wacker at Laserfiche

2022-07-28 Listen
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Chris Wacker (Laserfiche)

Welcome to the latest episode of SaaS Scaled. Today we’re joined by Chris Wacker, CEO at Laserfiche, the leading SaaS provider of intelligent content management and business process automation.   We chat about how Laserfiche came into being, how SaaS has changed and impacted business over the years, the impact of Covid, and the impact of widespread digital transformation on the world. Chris shares some of the key principles that make a SaaS team and product successful.   We go on to discuss the difference between short- and long-term thinking with SaaS and how to strike the right balance here, both in SaaS and in business generally. Finally, Chris shares a book that has had a big impact on him.   This episode is brought to you by Qrvey The tools you need to take action with your data, on a platform built for maximum scalability, security, and cost efficiencies. If you’re ready to reduce complexity and dramatically lower costs, contact us today at qrvey.com. Qrvey, the modern no-code analytics solution for SaaS companies on AWS.   

Growing Small Businesses in Today’s Internet with Maria Thomas at Buffer

2022-07-22 Listen
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Maria Thomas (Buffer)

In today’s episode of SaaS Scaled, we’re talking to Maria Thomas. Maria is Chief Product Officer at Buffer, a SaaS company building a social media and organic marketing platform for small businesses. Maria focuses on the design elements of marketing and engineering.    We chat about the main problems Buffer solves and how it came into being, and Maria talks about the importance of transparency within SaaS companies and the benefits of being a value-driven company.   We go on to discuss the future — how are Web3, decentralization, and other emerging technologies changing the way the internet works and how people monetize their work? Maria talks about vision and how Buffer defines its vision in a more narrow sense.   This episode is brought to you by Qrvey The tools you need to take action with your data, on a platform built for maximum scalability, security, and cost efficiencies. If you’re ready to reduce complexity and dramatically lower costs, contact us today at qrvey.com. Qrvey, the modern no-code analytics solution for SaaS companies on AWS. 

How To Maximize the Odds of Startup Success with Patrick Parker at SaaS Partners

2022-07-14 Listen
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Patrick Parker (SaaS Partners)

Welcome to the latest episode of SaaS Scaled, where we’re talking to Patrick Parker, CEO of SaaS Partners — a company aimed at helping people build and scale their own SaaS businesses.   Patrick talks about his experience in consulting and software security, and what ultimately led him to start building SaaS Partners. We address why new startups so often fail and discuss some of the key challenges they need to overcome. What are some simple things new startup founders can do to boost their chances of success?   We discuss the importance of focusing on one key problem at a time, and Patrick talks about the value of reusing and copying certain successful models of building a startup. We also dive into the impact of emerging technologies on the SaaS space such as AI, machine learning, and the metaverse.   Finally, we talk about Web3, cryptocurrency, and blockchain, what this growing trend means for SaaS and the world as a whole, and how long it will take to become truly mainstream.    This episode is brought to you by Qrvey The tools you need to take action with your data, on a platform built for maximum scalability, security, and cost efficiencies. If you’re ready to reduce complexity and dramatically lower costs, contact us today at qrvey.com. Qrvey, the modern no-code analytics solution for SaaS companies on AWS. 

How Tech Can Align Teams and Operations with Joe Keehnast from RevenueWell

2022-06-15 Listen
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Joe Keehnast (RevenueWell)

In this episode of SaaS Scaled, we’re talking to Joe Keehnast. He’s the VP of Product at RevenueWell, a company that gives group dental practices and DSOs the tools they need to align marketing and operations across multiple locations.   We chat about Joe’s experience and history and dive into how RevenueWell works and some of the main problems it solves. We also cover some of the challenges involved in building a project like RevenueWell and the pros and cons of building, buying, and renting software.   Joe shares his thoughts on the most effective way to keep the people in your business consistently aligned and on the same page. How do you deal with the feedback you get from different areas like sales, market, and existing customers when it comes to product management?   Finally, we talk about the importance of customer conversations when it comes to making product decisions, and how to define a clear and useful product vision.

The Life of a Product Evangelist with Jim Walker from Cockroach Labs

2022-06-08 Listen
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Jim Walker (Cockroach Labs)

In today’s episode of SaaS Scaled, we’re talking to Jim Walker, Principal Product Evangelist at Cockroach Labs.   We talk about what Jim’s role involves and why it’s so important. He explains the difference between being a product evangelist and simply selling the product. He also gives us some insight into Cockroach Labs and the problems they solve.   We discuss transactional data and how to strike a balance between centralization and decentralization when it comes to scalability. Jim shares his thoughts on how SaaS companies should approach product marketing and asks, do the time-tested methods of the last couple of decades still work?   Jim dives into serverless technology and how it can help businesses scale in a more optimized and sustainable way. He also looks at how more distributed systems can help build a better world.

Product Strategy with Curtis Barker at Rezilion

2022-06-03 Listen
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Curtis Barker (Rezilion)

In this episode of SaaS Scaled, we’re talking to Curtis Barker. Curtis is the VP of Product Strategy at Rezilion, a platform built to help organizations take control of their actual attack surface.   We talk about how Rezilion came to be, how it works, and what problems it solves. Curtis discusses how cloud computing in general has changed over the years and the specific regulations and frameworks that have evolved. How have these standards shaped the cloud space, for better or worse?   Curtis talks about the differences between product strategy and product management, as well as the kind of personality and skills needed to be successful in each, based on his own experience.    We discuss how SaaS looks set to change in the coming years and where it needs to change the most, specifically regarding security. And Curtis shares his thoughts on the future of technologies like machine learning and artificial intelligence.

Building a Vision AI Solution with Ian Ranahan at Kami Vision

2022-05-25 Listen
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Ian Ranahan (Kami Vision)

In this episode of SaaS Scaled, we’re talking to Ian Ranahan. Ian is CEO at Kami Vision, a company focused on vision AI.   We talk about what Kami Vision does, the different technologies it deals with, some specific use cases, and how the company has grown and evolved over time. Ian describes some of the solutions the team is working on—like running AI on the edge on cameras to send alerts when people have an accident.   We discuss the first stages of building a software solution and the steps Ian and his team take to get to know their users and work out how to solve their problems, and how this paves the way for future products and marketing campaigns.   Ian also talks about his “wish list” and what he hopes to see happen in the tech space over the next few years, the growing popularity of buying software versus building it, and the pros and cons of this. Finally, we talk about the importance of widespread data and how it impacts the software industry and Kami Vision.

How Companies Can Embrace the SaaS Model with Fred Koopmans at BigPanda

2022-05-13 Listen
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Fred Koopmans (BigPanda)

In this episode of SaaS Scaled, we’re joined by Fred Koopmans. He’s the Chief Product Officer at BigPanda, a service that helps businesses keep their digital services up and running around the clock.   We chat about what Fred does, the problems BigPanda solves, how he has seen the software industry change over time, and how SaaS has changed from an internal viewpoint. We discuss how companies could take an on-premise software solution and make it a cloud SaaS product, and how to do that successfully while minimizing risk. We also talk about the different challenges big and small companies may face here.   We also talk about companies reinventing themselves, the risks involved in this, and the pros and cons of getting acquired instead. Fred also tells us about the upcoming annual event at BigPanda to bring IT operations people together.

Scaling a SaaS Company in the Digital Economy with Devin Johnson of Kennected

2022-05-09 Listen
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Devin Johnson (Kennected)

In this episode of SaaS Scaled, we’re talking to Devin Johnson, CEO and Co-Founder at Kennected—a SaaS company built to simplify things for business owners and entrepreneurs through lead generation, automation, and education.   Devin talks about how he got started as an entrepreneur in the world of sneakers and how he built up his digital marketing skillset. We talk about the major challenges faced by SaaS companies as they try to grow and scale, the transition to the digital economy, and the future of remote work.   We also talk about what motivates the younger generations in the workplace today, how to make things more exciting for your team, and the importance of transparency and openness within organizations.    Finally, Devin talks about the differences between being a CEO and a founder, his experience being both, and what the future holds for him and Kennected.

Data, Analytics, and Innovation in SaaS with Steven Schneider from Capitol Canary

2022-05-05 Listen
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Steven Schneider (Capitol Canary)

In this episode of SaaS Scaled, we’re talking to Steven Schneider. Steven is the CEO of Capitol Canary, a company based in the DC area that works with government affairs teams to help give them the edge to win their policy battles.   We chat about the problems that Capitol Canary deals with and Steven’s experience as CEO, including some of the challenges he faced along the way and the various roles he has played. We talk about the difference between addressing existing market needs and creating new markets, and Steven shares his thoughts on when to be innovative and when to play it safe.   We talk about data and the differences between a company with a strong data culture and one without. We also discuss how analytics will continue to play a more important role in businesses and applications, and what this means for the future. Finally, Steven speaks about how Capitol Canary plans to use data as time goes on.

The Path to Impressive SaaS Growth with Matthew Himelstein from Wonolo

2022-04-29 Listen
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In this episode of SaaS Scaled, we’re talking to Matthew Himelstein, VP of Product at Wonolo. Wonolo is a platform designed to connect blue-collar workers with gigs. It has experienced several years of impressive growth.   Matthew talks about his experience with Wonolo and shares some advice for founders who want to start a new SaaS company. We discuss the importance of using tools such as automation to save time and improve efficiency.    We chat about the importance of data for today’s companies, the benefits it brings, and the challenges involved. Matthew shares his thoughts on the best ways to structure a SaaS company, what to focus on, what metrics to track, and when to stop tracking them. Finally, Matthew talks about his blog.

The Rapid Growth and Opportunity of the Digital Economy with Daniel Saks from AppDirect

2022-04-21 Listen
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Daniel Saks (AppDirect)

In this episode of SaaS Scaled, we’re talking to Daniel Saks. Daniel is the president and co-founder of AppDirect, a platform that allows businesses to access all the tools and capabilities needed to thrive in a rapidly evolving digital world.   Daniel talks about how AppDirect got started, the problems it solves, and the story so far. We talk about the growth of the digital economy in recent decades and the changes that Daniel has noticed over time.   We talk about the rise of SaaS companies, and what the future holds as some companies move from direct to indirect selling, and single-channel to multi-channel. Daniel shares some of the various factors that could bring down the cost of sales for SaaS companies.   Finally, Daniel talks about his own podcast and shares one of his favorite books.   This episode is brought to you by Qrvey The tools you need to take action with your data, on a platform built for maximum scalability, security, and cost efficiencies. If you’re ready to reduce complexity and dramatically lower costs, contact us today at qrvey.com. Qrvey, the modern no-code analytics solution for SaaS companies on AWS.

How SaaS Product Management Has Changed Through Time, with Brian Dreyer from SightCall

2022-04-06 Listen
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Brian Dreyer (SightCall)

In this episode of SaaS Scaled, we’re talking to Brian Dreyer, VP of Product Management at SightCall. Brian is here to talk about his experience in SaaS product management, share what he’s learned over the years, and tell us how things have changed. Brian talks about how he would do product management today if he had to start a company from scratch, and why. We talk about how to successfully pivot and restart products and the challenges involved. Brian also mentions how SaaS has changed over the last couple of decades and the new challenges that have arisen. We also dive into how the relationship between product and marketing has changed over the years, and Brian talks about how cloud computing has evolved and where it’s headed. Finally, he shares some recommendations for further reading for anyone interested in SaaS product management.   This episode is brought to you by Qrvey The tools you need to take action with your data, on a platform built for maximum scalability, security, and cost efficiencies. If you’re ready to reduce complexity and dramatically lower costs, contact us today at qrvey.com. Qrvey, the modern no-code analytics solution for SaaS companies on AWS.

Growing and Scaling SaaS Startups with Nick Durkin from Harness

2022-02-26 Listen
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Nick Durkin (Harness)

Welcome to the Qrvey Podcast. In today’s episode we’re talking to Nick Durkin, Field CTO and VP of Field Engineering at Harness. He has experience in all kinds of areas, from investing to understanding architecture, so he’s the perfect guest to kick off our podcast!   Nick shares some of his knowledge around how SaaS companies can grow and scale faster, the importance of time and speed in the SaaS niche, and the biggest challenges facing companies here.   We discuss the importance of SaaS companies understanding their core competencies and focusing on what they do best. We also dive into the pros and cons associated with using third-party tools instead of developing everything themselves. Nick talks about the trends of the cloud age, like serverless architecture, and how important they are. Is this the only way to go?   Finally, Nick explains the importance of people when building companies, and creating a positive environment and culture for collaboration between everyone involved.   This episode is brought to you by Qrvey The tools you need to take action with your data, on a platform built for maximum scalability, security, and cost efficiencies. If you’re ready to reduce complexity and dramatically lower costs, contact us today at qrvey.com. Qrvey, the modern no-code analytics solution for SaaS companies on AWS.

Welcome to SaaS Scaled

2022-02-24 Listen
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Welcome to the SaaS Scaled podcast, where we host regular conversations with people from every corner of the SaaS space. We’ll talk about growing, scaling, and developing SaaS companies, as well as all the challenges involved in this. We’ll be speaking to seasoned veterans of the SaaS space and getting valuable insights from them — insights gathered over years of experience in the trenches.   Join us as we dive deep into the world of building and scaling SaaS projects.