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Topic

CRM

Customer Relationship Management (CRM)

sales marketing customer_service

2

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2020-Q1 2026-Q1

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As organizations modernize customer engagement, migrating from legacy CRM to Agentic CRM is a critical shift. Join Microsoft experts and community leaders for a candid, technical discussion on migration strategies, architecture decisions, and lessons from early adopters. Whether you're planning or implementing, this session offers a collaborative space to share insights, ask questions, and connect with peers.

Connection Pods accommodate up to 15 people. Please RSVP and arrive at least 5 minutes before the start time, at which point remaining spaces are open to standby attendees.

Migrate from legacy systems to agentic CRM

Ready to leave legacy CRM behind? Discover how global companies are moving to Dynamics 365 to drive growth. Learn proven strategies for rapid time-to-value, smooth data migration, and quick adoption of Copilot and agents. Get tools, templates, and real-world stories to guide a secure, confident transformation - at your pace.