As organizations modernize customer engagement, migrating from legacy CRM to Agentic CRM is a critical shift. Join Microsoft experts and community leaders for a candid, technical discussion on migration strategies, architecture decisions, and lessons from early adopters. Whether you're planning or implementing, this session offers a collaborative space to share insights, ask questions, and connect with peers.

Connection Pods accommodate up to 15 people. Please RSVP and arrive at least 5 minutes before the start time, at which point remaining spaces are open to standby attendees.

Explore how Dynamics 365 and Microsoft 365 Copilot deliver agentic CX, helping organizations drive revenue and improve CSAT. We’ll delve into real-world impacts, lessons learned, and what’s next for those embracing this shift. Finally, learn about CRM and CCaaS innovations and hear Microsoft’s AI vision to transform revenue-generating functions.

Drive faster lead-to-deal conversion with AI agents. Microsoft 365 Copilot and prebuilt agents in Dynamics 365 are freeing sellers to focus on building quality relationships by transforming critical sales processes. Lead qualification, deal acceleration, closing, and cross-selling are automized using real-time customer signals. Learn about new agents, seller use cases, and adoption strategies to drive revenue.

Learn what’s new in agentic service and how organizations are evolving toward frontier service models with Dynamics 365. See how collapsing legacy systems and unifying platforms enables more autonomous operations—improving CSAT, lowering costs, and strengthening security and compliance. Explore new opportunities and use cases that span customer service and IT help desk, powered by AI, extensibility, and secure, integrated data.

Ready to leave legacy CRM behind? Discover how global companies are moving to Dynamics 365 to drive growth. Learn proven strategies for rapid time-to-value, smooth data migration, and quick adoption of Copilot and agents. Get tools, templates, and real-world stories to guide a secure, confident transformation - at your pace.

Explore how Dynamics 365 and Microsoft 365 Copilot deliver agentic customer experiences (CX), helping organizations drive higher revenue and improved customer satisfaction (CSAT). Visa shares their journey and vision for agentic CX transformation. Discover real-world impacts, lessons learned, and what’s next for organizations embracing this shift. Learn about the latest CRM and CCaaS innovations and Microsoft’s AI vision to transform revenue-generating functions.