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171 - Who Can Succeed in a Data or AI Product Management Role?
2025-06-10 · 10:00
Brian T. O’Neill
– host
Today, I’m responding to a listener's question about what it takes to succeed as a data or AI product manager, especially if you’re coming from roles like design/BI/data visualization, data science/engineering, or traditional software product management. This reader correctly observed that most of my content “seems more targeted at senior leadership” — and had asked if I could address this more IC-oriented topic on the show. I’ll break down why technical chops alone aren’t enough, and how user-centered thinking, business impact, and outcome-focused mindsets are key to real success — and where each of these prior roles brings strengths and/or weaknesses. I’ll also get into the evolving nature of PM roles in the age of AI, and what I think the super-powered AI product manager will look like. Highlights/ Skip to: Who can transition into an AI and data product management role? What does it take? (5:29) Software product managers moving into AI product management (10:05) Designers moving into data/AI product management (13:32) Moving into the AI PM role from the engineering side (21:47) Why the challenge of user adoption and trust is often the blocker to the business value (29:56) Designing change management into AI/data products as a skill (31:26) The challenge of value creation vs. delivery work — and how incentives are aligned for ICs (35:17) Quantifying the financial value of data and AI product work(40:23) Quotes from Today’s Episode “Who can transition into this type of role, and what is this role? I’m combining these two things. AI product management often seems closely tied to software companies that are primarily leveraging AI, or trying to, and therefore, they tend to utilize this AI product management role. I’m seeing less of that in internal data teams, where you tend to see data product management more, which, for me, feels like an umbrella term that may include traditional analytics work, data platforms, and often AI and machine learning. I’m going to frame this more in the AI space, primarily because I think AI tends to capture the end-to-end product than data product management does more frequently.” — Brian (2:55) “There are three disciplines I’m going to talk about moving into this role. Coming into AI and data PM from design and UX, coming into it from data engineering (or just broadly technical spaces), and then coming into it from software product management. I think software product management and moving into the AI product management - as long as you’re not someone that has two years of experience, and then 18 years of repeating the second year of experience over and over again - and you’ve had a robust product management background across some different types of products; you can show that the domain doesn’t necessarily stop you from producing value. I think you will have the easiest time moving into AI product management because you’ve shown that you can adapt across different industries.” - Brian (9:45) “Let’s talk about designers next. I’m going to include data visualization, user experience research, user experience design, product design, all those types of broad design, category roles. Moving into data and/or AI product management, first of all, you don’t see too many—I don’t hear about too many designers wanting to move into DPM roles, because oftentimes I don’t think there’s a lot of heavy UI and UX all the time in that space. Or at least the teams that are doing that work feel that’s somebody else’s job because they’re not doing end-to-end product thinking the way I talk about it, so therefore, a lot of times they don’t see the application, the user experience, the human adoption, the change management, they’re just not looking at the world that way, even though I think they should be.” - Brian (13:32) “Coming at this from the data and engineering side, this is the classic track for data product management. At least that is the way I tend to see it. I believe most companies prefer to develop this role in-house. My biggest concern is that you end up with job title changes, but not necessarily the benefits that are supposed to come with this. I do like learning by doing, but having a coach and someone senior who can coach your other PMs is important because there’s a lot of information that you won’t necessarily get in a class or a course. It’s going to come from experience doing the work.” - Brian (22:26) “This value piece is the most important thing, and I want to focus on that. This is something I frequently discuss in my training seminar: how do we attach financial value to the work we’re doing? This is both art and science, but it’s a language that anyone in a product management role needs to be comfortable with. If you’re finding it very hard to figure out how your data product contributes financial value because it’s based on this waterfalling of “We own the model, and it’s deployed on a platform.” The platform then powers these other things, which in turn power an application. How do we determine the value of our tool? These things are challenging, and if it’s challenging for you, guess how hard it will be for stakeholders downstream if you haven’t had the practice and the skills required to understand how to estimate value, both before we build something as well as after?” - Brian (31:51) “If you don’t want to spend your time getting to know how your business makes money or creates value, then [AI and data product management work] is not for you. It’s just not. I would stay doing what you’re doing already or find a different thing because a lot of your time is going to be spent “managing up” for half the time, and then managing the product stuff “down.” Then, sitting in this middle layer, trying to explain to the business what’s going to come out and what the impact is going to be, in language that they care about and understand. You can't be talking about models, model accuracy, data pipelines, and all that stuff. They’re not going to care about any of that. - Brian (34:08) |
Experiencing Data w/ Brian T. O’Neill (AI & data product management leadership—powered by UX design) |
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#MSFABRICBRISTOL - May 25 - Real-time Streaming & Power Automate in Fabric
2025-05-15 · 16:45
When: Thursday 15th May 2025 Time: arrive for 5:45pm with talks starting from 6pm start prompt. Location: BJSS, 90 Victoria St, Redcliffe, BS1 6DP Complimentary drinks & pizza provided by our hosts BJSS Social drinks afterwards will be at Ye Shakespeare (50m away) for those interested. This #MSFABRICBRISTOL will feature Brian Bønk and Laura Graham-Brown Session 1 - From Streaming to Insights in 60 Minutes - Brian Bønk The ever-fast-paced world demands faster insights. Getting from raw streaming data to an interactive report shouldn’t take hours or even days. In this intermediate, hands-on session, we’ll show you how to transform real-time data into actionable insights with Power BI, all live on stage, with no pre-recordings. We start with real-time data ingestion from a streaming source and take you through the Medallion Architecture, optimizing for sub-second execution. From the gold layer, we’ll build a Power BI report step-by-step, focusing on both speed and usability. Along the way, we’ll share best practices for structuring your data model, optimizing refresh times, and ensuring high performance, even with live datasets. About Brian Brian has worked with SQL Server for more than two decades - varying projects on both size and complexity. Now he's working to support the Data & Analytics team at Intellishore. MVP on Data Platform and Microsoft Recognized Fasttrack Solution Architect. Brian loves data and is always trying to glue the business and tech together using his knowledge and experience. He is always open to meet new people and help them to get better tomorrow. Session 2 - Enhancing Microsoft Fabric with Power Automate - Laura Graham-Brown Microsoft Fabric can ingest, transform, store and then let the business analyse the data to make those important data driven decisions. The toolset includes ways to orchestrate and schedule the data journey from raw to a conformed layer and onto a reporting layer. So what does Power Automate bring to the table to enhance this? About Laura Laura is a Low-Code Advocate and Passionate Trainer, Consultant & Data Platform and Business Applications Microsoft MVP. Business solutions should solve business problems and the business should own the problem and the solution. Laura has spent her whole career empowering businesses to do that. We all look forward to seeing you there!! |
#MSFABRICBRISTOL - May 25 - Real-time Streaming & Power Automate in Fabric
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CryptoMondaysWallSt Vault12 at Station3
2025-05-05 · 22:00
If it's the first Monday of the month, it's CryptoMondays Wall Street! Join us May 5th for an evening of insightful discussion and networking bringing together the institutional side of crypto. Grab you ticket for this one HERE Looking for your next CryptoMondays Event Click HERE. Special Partner: Vault12 CCO Wasim Ahmad Guest Speaker: Brian Fabian Crane CEO Chorus One Host/Emcee: Joe Cox Head of Business Development Valmar Capital This evening is brought to you by: Vault12, if you don't worry about crypto inheritance, nobody else will. Vault12, an innovative company focused on protecting and inheriting all crypto assets, including Bitcoin, cryptocurrency, and collectibles. Your gift from Vault12 One Year FREE!!! Subscription for Crypto Inheritance USE CODE: CMNYC25 at checkout 👥 Network with Industry Leaders Connect with top professionals, enthusiasts, and innovators in the digital asset space. 📍 When & Where: Station 3 26 Broadway, 3rd Floor, NY, NY 10002 CryptoMondays (“CM”) has built a vibrant, global, decentralized network of “IRL” meetups. Since its first Meetup in NYC on January 8, 2018, CM has grown to 60,000+ members across 50+ cities. The CM Wall Street edition serves as a bridge between Wall Street and the broader institutional crypto community with a special focus on crypto investment management. It is held the first Monday of each month. Guest Speaker Brian Fabian Crane Brian is a Co-Founder and CEO at Chorus One, one of the largest staking providers globally, among other initiatives; Brian is also a certified crypto OG, having built Berlin crypto communities more than 10 years ago and hosting Epicenter, the longest-running crypto podcast. If that’s not enough, he sits on the Board at the Urbit Foundation. He’s been through the peaks and valleys of the market, is a builder at heart, and is now at the heart of crypto staking. We look forward to hearing from Brian about current markets and how he sees the development of both staking and crypto at large in the United States. Thank you to our Community PartnerVault12 is dedicated to securing your digital legacy. Vault12 mission is to empower you to protect, store, and manage your digital assets with unparalleled security, ensuring they're preserved for this generation and the next. Come met CCO Vault12 of Wasim Ahmad: Serial entrepreneur and co-founder with over 20 years of experience in innovative startups, currently focused on products at Vault12. Creative operator with 20+ years of executive-level startup experience scaling enterprise B2B2C companies and now launching a crypto-security company after running a successful private and public offering. Previously raised over $100M+ in funding at eight startups with five successful exits. Always looking at innovations such as AI, Blockchain, Crypto, and ZK for the future. Currently spearheading Product, Marketing, and Business Development at Vault12, Advising funds and open to board positions, co-founder, and CEO opportunities. As founding vice president of Voltage Security, grew revenue from zero to $60M+ and profitability within a four-year period, acquiring 1,000 customers, including AT&T, JP Morgan Chase, Lloyds TSB, Walmart, and Wells Fargo. Raised more than $42M in venture funding across multiple rounds.Joe Cox: Host of CryptoMondays Wall Street & Head of Business Development at Valmar Capital, a digital assets multi-manager multi-strategy platform that brings together a broad array of crypto-strategies and emerging talent. Our approach is backed by institutional-grade infrastructure, cutting-edge technology, and rigorous risk management processes. By RSVPing to any of our events, you agree to be added to our future correspondence. You confirm that the email provided is active and in good standing, and you consent to opt into receiving updates and communications from us. |
CryptoMondaysWallSt Vault12 at Station3
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Forging Ahead: 2025 Data Trends & Qlik’s Contribution (GLOBAL, Online)
2025-03-20 · 21:00
🌍 Global Qlik Meetup Collaboration - First Virtual Event! We’re excited to announce the first-ever global collaboration across most Qlik Meetup groups! This special online event, hosted in the US, will bring insightful content to our community worldwide. Join us for a panel discussion on emerging data trends and Qlik’s role in shaping the future of analytics. Our speakers, Brian Booden (Managing Director, DataGlow IT), Igor Alcantara (Director, Data Science at IPC Global), and Mark Costa (Director, Data & DevOps at IPC Global), will share their perspectives on what lies ahead in 2025. We will cover key industry developments, new possibilities with Qlik, and strategies for staying competitive in a rapidly changing landscape. Date: March 20, 2025 Time: 9:00 GMT Access the event here: https://youtube.com/live/GTrxeaLm0Ec And don't forget to add to your calendar! We look forward to exchanging ideas and insights on how to navigate the evolving world of data. But that’s not all — following this virtual session, we’ll be hosting an in-person meetup in May (shortly after Qlik World) where we'll share the latest updates, insights, and exciting news straight from the event. Stay tuned for more details coming soon! |
Forging Ahead: 2025 Data Trends & Qlik’s Contribution (GLOBAL, Online)
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https://attendee.gotowebinar.com/register/7201687253360193116?source=07312024meetupevent An event so nice we're doing it twice! Don't miss the opportunity to quiz our panel of CS2AI Fellows at our second Ask-Me-Anything session. Be sure to plan ahead and be ready to hear Lior Frenkel, Paul Forney, Markus Braendle, Brian Foster and Guest Host Justin Searle answer every ICS/OT cybersecurity question you've ever had but were afraid to ask! This group of cybersecurity stars is sure to have some fascinating discussions of what is going on in the space, where this profession has been and where it's going. Don't miss it! Guest Host Justin Searle Director of ICS Security at InGuardians, Faculty at IANS Research, Sr. Instructor at SANS Institute, Instructor at Black Hat, and CS2AI Fellow https://www.linkedin.com/in/meeas/ Lior Frenkel, Co-Founder and CEO Waterfall Security Solutions, and CS2AI Fellow. https://www.linkedin.com/in/lior-frenkel-91534/ Paul Forney, B-CISO, Director of Cybersecurity and IT-Digital Grid at Schneider Electric, and CS2AI Fellow https://www.linkedin.com/in/paul-forney-csslp-cissp-issap-ccsp-grem-204494/ Markus Braendle, Cyber Security Executive, Leader & Advisor, with past leadership and executive experience (SVP, CISO, CPSO) at ABB, Airbus, and Cariad, and CS2AI Fellow https://www.linkedin.com/in/braendle/details/experience/ Brian Foster, Lead OT Security Architect at Southern California Edison, with past leadership experience at LEO Cyber Security, Portland General Electric, and Concept Systems, and CS2AI Fellow. https://www.linkedin.com/in/bfos227/ Reserve your seat now! https://attendee.gotowebinar.com/register/7201687253360193116?source=07312024meetupevent ------------------------------------------------------------------------------------------- ## All past seminars and symposiums are available to paid CS2AI.ORG members. Check out the Resources area of our website in the Members Portal https://www.cs2ai.org/ Becoming a paid member is quick and easy (and helps us keep offering these educational opportunities!). Join now! https://www.cs2ai.org/plans-pricing## Certificates for Professional Development/Continuing Education Units (PDUs/CEUs) are available for all registered individuals who attend at least one hour of the event. ## If you're interested in speaking at a future (CS)2AI event\, having your organization become a Strategic Alliance Partner\, or engaging in any of the other ways available\, please contact us on our https://www.cs2ai.org/get-involved ## Please note that (CS)2AI ONLINE events are provided free of charge as educational career development content through the support of our paid members and the generous contributions of our corporate Strategic Alliance Partners. Contact information used in registering for our directly supported seminars may be shared with sponsors funding those specific events. Unless noted on the Gotowebinar registration page, all events are open for direct funding support. |
(CS)²AI Online™ AMA w/ Lior Frenkel, Paul Forney, Markus Braendle, Brian Foster
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https://attendee.gotowebinar.com/register/7201687253360193116?source=07312024meetupevent An event so nice we're doing it twice! Don't miss the opportunity to quiz our panel of CS2AI Fellows at our second Ask-Me-Anything session. Be sure to plan ahead and be ready to hear Lior Frenkel, Paul Forney, Markus Braendle, Brian Foster and Guest Host Justin Searle answer every ICS/OT cybersecurity question you've ever had but were afraid to ask! This group of cybersecurity stars is sure to have some fascinating discussions of what is going on in the space, where this profession has been and where it's going. Don't miss it! Guest Host Justin Searle Director of ICS Security at InGuardians, Faculty at IANS Research, Sr. Instructor at SANS Institute, Instructor at Black Hat, and CS2AI Fellow https://www.linkedin.com/in/meeas/ Lior Frenkel, Co-Founder and CEO Waterfall Security Solutions, and CS2AI Fellow. https://www.linkedin.com/in/lior-frenkel-91534/ Paul Forney, B-CISO, Director of Cybersecurity and IT-Digital Grid at Schneider Electric, and CS2AI Fellow https://www.linkedin.com/in/paul-forney-csslp-cissp-issap-ccsp-grem-204494/ Markus Braendle, Cyber Security Executive, Leader & Advisor, with past leadership and executive experience (SVP, CISO, CPSO) at ABB, Airbus, and Cariad, and CS2AI Fellow https://www.linkedin.com/in/braendle/details/experience/ Brian Foster, Lead OT Security Architect at Southern California Edison, with past leadership experience at LEO Cyber Security, Portland General Electric, and Concept Systems, and CS2AI Fellow. https://www.linkedin.com/in/bfos227/ Reserve your seat now! https://attendee.gotowebinar.com/register/7201687253360193116?source=07312024meetupevent ------------------------------------------------------------------------------------------- ## All past seminars and symposiums are available to paid CS2AI.ORG members. Check out the Resources area of our website in the Members Portal https://www.cs2ai.org/ Becoming a paid member is quick and easy (and helps us keep offering these educational opportunities!). Join now! https://www.cs2ai.org/plans-pricing## Certificates for Professional Development/Continuing Education Units (PDUs/CEUs) are available for all registered individuals who attend at least one hour of the event. ## If you're interested in speaking at a future (CS)2AI event\, having your organization become a Strategic Alliance Partner\, or engaging in any of the other ways available\, please contact us on our https://www.cs2ai.org/get-involved ## Please note that (CS)2AI ONLINE events are provided free of charge as educational career development content through the support of our paid members and the generous contributions of our corporate Strategic Alliance Partners. Contact information used in registering for our directly supported seminars may be shared with sponsors funding those specific events. Unless noted on the Gotowebinar registration page, all events are open for direct funding support. |
(CS)²AI Online™ AMA w/ Lior Frenkel, Paul Forney, Markus Braendle, Brian Foster
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https://attendee.gotowebinar.com/register/7201687253360193116?source=07312024meetupevent An event so nice we're doing it twice! Don't miss the opportunity to quiz our panel of CS2AI Fellows at our second Ask-Me-Anything session. Be sure to plan ahead and be ready to hear Lior Frenkel, Paul Forney, Markus Braendle, Brian Foster and Guest Host Justin Searle answer every ICS/OT cybersecurity question you've ever had but were afraid to ask! This group of cybersecurity stars is sure to have some fascinating discussions of what is going on in the space, where this profession has been and where it's going. Don't miss it! Guest Host Justin Searle Director of ICS Security at InGuardians, Faculty at IANS Research, Sr. Instructor at SANS Institute, Instructor at Black Hat, and CS2AI Fellow https://www.linkedin.com/in/meeas/ Lior Frenkel, Co-Founder and CEO Waterfall Security Solutions, and CS2AI Fellow. https://www.linkedin.com/in/lior-frenkel-91534/ Paul Forney, B-CISO, Director of Cybersecurity and IT-Digital Grid at Schneider Electric, and CS2AI Fellow https://www.linkedin.com/in/paul-forney-csslp-cissp-issap-ccsp-grem-204494/ Markus Braendle, Cyber Security Executive, Leader & Advisor, with past leadership and executive experience (SVP, CISO, CPSO) at ABB, Airbus, and Cariad, and CS2AI Fellow https://www.linkedin.com/in/braendle/details/experience/ Brian Foster, Lead OT Security Architect at Southern California Edison, with past leadership experience at LEO Cyber Security, Portland General Electric, and Concept Systems, and CS2AI Fellow. https://www.linkedin.com/in/bfos227/ Reserve your seat now! https://attendee.gotowebinar.com/register/7201687253360193116?source=07312024meetupevent ------------------------------------------------------------------------------------------- ## All past seminars and symposiums are available to paid CS2AI.ORG members. Check out the Resources area of our website in the Members Portal https://www.cs2ai.org/ Becoming a paid member is quick and easy (and helps us keep offering these educational opportunities!). Join now! https://www.cs2ai.org/plans-pricing## Certificates for Professional Development/Continuing Education Units (PDUs/CEUs) are available for all registered individuals who attend at least one hour of the event. ## If you're interested in speaking at a future (CS)2AI event\, having your organization become a Strategic Alliance Partner\, or engaging in any of the other ways available\, please contact us on our https://www.cs2ai.org/get-involved ## Please note that (CS)2AI ONLINE events are provided free of charge as educational career development content through the support of our paid members and the generous contributions of our corporate Strategic Alliance Partners. Contact information used in registering for our directly supported seminars may be shared with sponsors funding those specific events. Unless noted on the Gotowebinar registration page, all events are open for direct funding support. |
(CS)²AI Online™ AMA w/ Lior Frenkel, Paul Forney, Markus Braendle, Brian Foster
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https://attendee.gotowebinar.com/register/7201687253360193116?source=07312024meetupevent An event so nice we're doing it twice! Don't miss the opportunity to quiz our panel of CS2AI Fellows at our second Ask-Me-Anything session. Be sure to plan ahead and be ready to hear Lior Frenkel, Paul Forney, Markus Braendle, Brian Foster and Guest Host Justin Searle answer every ICS/OT cybersecurity question you've ever had but were afraid to ask! This group of cybersecurity stars is sure to have some fascinating discussions of what is going on in the space, where this profession has been and where it's going. Don't miss it! Guest Host Justin Searle Director of ICS Security at InGuardians, Faculty at IANS Research, Sr. Instructor at SANS Institute, Instructor at Black Hat, and CS2AI Fellow https://www.linkedin.com/in/meeas/ Lior Frenkel, Co-Founder and CEO Waterfall Security Solutions, and CS2AI Fellow. https://www.linkedin.com/in/lior-frenkel-91534/ Paul Forney, B-CISO, Director of Cybersecurity and IT-Digital Grid at Schneider Electric, and CS2AI Fellow https://www.linkedin.com/in/paul-forney-csslp-cissp-issap-ccsp-grem-204494/ Markus Braendle, Cyber Security Executive, Leader & Advisor, with past leadership and executive experience (SVP, CISO, CPSO) at ABB, Airbus, and Cariad, and CS2AI Fellow https://www.linkedin.com/in/braendle/details/experience/ Brian Foster, Lead OT Security Architect at Southern California Edison, with past leadership experience at LEO Cyber Security, Portland General Electric, and Concept Systems, and CS2AI Fellow. https://www.linkedin.com/in/bfos227/ Reserve your seat now! https://attendee.gotowebinar.com/register/7201687253360193116?source=07312024meetupevent ------------------------------------------------------------------------------------------- ## All past seminars and symposiums are available to paid CS2AI.ORG members. Check out the Resources area of our website in the Members Portal https://www.cs2ai.org/ Becoming a paid member is quick and easy (and helps us keep offering these educational opportunities!). Join now! https://www.cs2ai.org/plans-pricing## Certificates for Professional Development/Continuing Education Units (PDUs/CEUs) are available for all registered individuals who attend at least one hour of the event. ## If you're interested in speaking at a future (CS)2AI event\, having your organization become a Strategic Alliance Partner\, or engaging in any of the other ways available\, please contact us on our https://www.cs2ai.org/get-involved ## Please note that (CS)2AI ONLINE events are provided free of charge as educational career development content through the support of our paid members and the generous contributions of our corporate Strategic Alliance Partners. Contact information used in registering for our directly supported seminars may be shared with sponsors funding those specific events. Unless noted on the Gotowebinar registration page, all events are open for direct funding support. |
(CS)²AI Online™ AMA w/ Lior Frenkel, Paul Forney, Markus Braendle, Brian Foster
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https://attendee.gotowebinar.com/register/7201687253360193116?source=07312024meetupevent An event so nice we're doing it twice! Don't miss the opportunity to quiz our panel of CS2AI Fellows at our second Ask-Me-Anything session. Be sure to plan ahead and be ready to hear Lior Frenkel, Paul Forney, Markus Braendle, Brian Foster and Guest Host Justin Searle answer every ICS/OT cybersecurity question you've ever had but were afraid to ask! This group of cybersecurity stars is sure to have some fascinating discussions of what is going on in the space, where this profession has been and where it's going. Don't miss it! Guest Host Justin Searle Director of ICS Security at InGuardians, Faculty at IANS Research, Sr. Instructor at SANS Institute, Instructor at Black Hat, and CS2AI Fellow https://www.linkedin.com/in/meeas/ Lior Frenkel, Co-Founder and CEO Waterfall Security Solutions, and CS2AI Fellow. https://www.linkedin.com/in/lior-frenkel-91534/ Paul Forney, B-CISO, Director of Cybersecurity and IT-Digital Grid at Schneider Electric, and CS2AI Fellow https://www.linkedin.com/in/paul-forney-csslp-cissp-issap-ccsp-grem-204494/ Markus Braendle, Cyber Security Executive, Leader & Advisor, with past leadership and executive experience (SVP, CISO, CPSO) at ABB, Airbus, and Cariad, and CS2AI Fellow https://www.linkedin.com/in/braendle/details/experience/ Brian Foster, Lead OT Security Architect at Southern California Edison, with past leadership experience at LEO Cyber Security, Portland General Electric, and Concept Systems, and CS2AI Fellow. https://www.linkedin.com/in/bfos227/ Reserve your seat now! https://attendee.gotowebinar.com/register/7201687253360193116?source=07312024meetupevent ------------------------------------------------------------------------------------------- ## All past seminars and symposiums are available to paid CS2AI.ORG members. Check out the Resources area of our website in the Members Portal https://www.cs2ai.org/ Becoming a paid member is quick and easy (and helps us keep offering these educational opportunities!). Join now! https://www.cs2ai.org/plans-pricing## Certificates for Professional Development/Continuing Education Units (PDUs/CEUs) are available for all registered individuals who attend at least one hour of the event. ## If you're interested in speaking at a future (CS)2AI event\, having your organization become a Strategic Alliance Partner\, or engaging in any of the other ways available\, please contact us on our https://www.cs2ai.org/get-involved ## Please note that (CS)2AI ONLINE events are provided free of charge as educational career development content through the support of our paid members and the generous contributions of our corporate Strategic Alliance Partners. Contact information used in registering for our directly supported seminars may be shared with sponsors funding those specific events. Unless noted on the Gotowebinar registration page, all events are open for direct funding support. |
(CS)²AI Online™ AMA w/ Lior Frenkel, Paul Forney, Markus Braendle, Brian Foster
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Brian T. O’Neill
– host
Ready for more ideas about UX for AI and LLM applications in enterprise environments? In part 2 of my topic on UX considerations for LLMs, I explore how an LLM might be used for a fictitious use case at an insurance company—specifically, to help internal tools teams to get rapid access to primary qualitative user research. (Yes, it’s a little “meta”, and I’m also trying to nudge you with this hypothetical example—no secret!) ;-) My goal with these episodes is to share questions you might want to ask yourself such that any use of an LLM is actually contributing to a positive UX outcome Join me as I cover the implications for design, the importance of foundational data quality, the balance between creative inspiration and factual accuracy, and the never-ending discussion of how we might handle hallucinations and errors posing as “facts”—all with a UX angle. At the end, I also share a personal story where I used an LLM to help me do some shopping for my favorite product: TRIP INSURANCE! (NOT!) Highlights/ Skip to: (1:05) I introduce a hypothetical internal LLM tool and what the goal of the tool is for the team who would use it (5:31) Improving access to primary research findings for better UX (10:19) What “quality data” means in a UX context (12:18) When LLM accuracy maybe doesn’t matter as much (14:03) How AI and LLMs are opening the door for fresh visioning work (15:38) Brian’s overall take on LLMs inside enterprise software as of right now (18:56) Final thoughts on UX design for LLMs, particularly in the enterprise (20:25) My inspiration for these 2 episodes—and how I had to use ChatGPT to help me complete a purchase on a website that could have integrated this capability right into their website Quotes from Today’s Episode “If we accept that the goal of most product and user experience research is to accelerate the production of quality services, products, and experiences, the question is whether or not using an LLM for these types of questions is moving the needle in that direction at all. And secondly, are the potential downsides like hallucinations and occasional fabricated findings, is that all worth it? So, this is a design for AI problem.” - Brian T. O’Neill (8:09) “What’s in our data? Can the right people change it when the LLM is wrong? The data product managers and AI leaders reading this or listening know that the not-so-secret path to the best AI is in the foundational data that the models are trained on. But what does the word quality mean from a product standpoint and a risk reduction one, as seen from an end-users’ perspective? Somebody who’s trying to get work done? This is a different type of quality measurement.” - Brian T. O’Neill (10:40) “When we think about fact retrieval use cases in particular, how easily can product teams—internal or otherwise—and end-users understand the confidence of responses? When responses are wrong, how easily, if at all, can users and product teams update the model’s responses? Errors in large language models may be a significant design consideration when we design probabilistic solutions, and we no longer control what exactly our products and software are going to show to users. If bad UX can include leading people down the wrong path unknowingly, then AI is kind of like the team on the other side of the tug of war that we’re playing.” - Brian T. O’Neill (11:22) “As somebody who writes a lot for my consulting business, and composes music in another, one of the hardest parts for creators can be the zero-to-one problem of getting started—the blank page—and this is a place where I think LLMs have great potential. But it also means we need to do the proper research to understand our audience, and when or where they’re doing truly generative or creative work—such that we can take a generative UX to the next level that goes beyond delivering banal and obviously derivative content.” - Brian T. O’Neill (13:31) “One thing I actually like about the hype, investment, and excitement around GenAI and LLMs in the enterprise is that there is an opportunity for organizations here to do some fresh visioning work. And this is a place that designers and user experience professionals can help data teams as we bring design into the AI space.” - Brian T. O’Neill (14:04) “If there was ever a time to do some new visioning work, I think now is one of those times. However, we need highly skilled design leaders to help facilitate this in order for this to be effective. Part of that skill is knowing who to include in exercises like this, and my perspective, one of those people, for sure, should be somebody who understands the data science side as well, not just the engineering perspective. And as I posited in my seminar that I teach, the AI and analytical data product teams probably need a fourth member. It’s a quartet and not a trio. And that quartet includes a data expert, as well as that engineering lead.” - Brian T. O’Neill (14:38) Links Perplexity.ai: https://perplexity.ai Ideaflow: https://www.amazon.com/Ideaflow-Only-Business-Metric-Matters/dp/0593420586 My article that inspired this episode |
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146 - (Rebroadcast) Beyond Data Science - Why Human-Centered AI Needs Design with Ben Shneiderman
2024-06-25 · 10:00
Brian T. O’Neill
– host
,
Ben Shneiderman
– Distinguished University Professor, Department of Computer Science
@ University of Maryland
Ben Shneiderman is a leading figure in the field of human-computer interaction (HCI). Having founded one of the oldest HCI research centers in the country at the University of Maryland in 1983, Shneiderman has been intently studying the design of computer technology and its use by humans. Currently, Ben is a Distinguished University Professor in the Department of Computer Science at the University of Maryland and is working on a new book on human-centered artificial intelligence. I’m so excited to welcome this expert from the field of UX and design to today’s episode of Experiencing Data! Ben and I talked a lot about the complex intersection of human-centered design and AI systems. In our chat, we covered: Ben's career studying human-computer interaction and computer science. (0:30) 'Building a culture of safety': Creating and designing ‘safe, reliable and trustworthy’ AI systems. (3:55) 'Like zoning boards': Why Ben thinks we need independent oversight of privately created AI. (12:56) 'There’s no such thing as an autonomous device': Designing human control into AI systems. (18:16) A/B testing, usability testing and controlled experiments: The power of research in designing good user experiences. (21:08) Designing ‘comprehensible, predictable, and controllable’ user interfaces for explainable AI systems and why [explainable] XAI matters. (30:34) Ben's upcoming book on human-centered AI. (35:55) Resources and Links: People-Centered Internet: https://peoplecentered.net/ Designing the User Interface (one of Ben’s earlier books): https://www.amazon.com/Designing-User-Interface-Human-Computer-Interaction/dp/013438038X Bridging the Gap Between Ethics and Practice: https://doi.org/10.1145/3419764 Partnership on AI: https://www.partnershiponai.org/ AI incident database: https://www.partnershiponai.org/aiincidentdatabase/ University of Maryland Human-Computer Interaction Lab: https://hcil.umd.edu/ ACM Conference on Intelligent User Interfaces: https://iui.acm.org/2021/hcai_tutorial.html Human-Computer Interaction Lab, University of Maryland, Annual Symposium: https://hcil.umd.edu/tutorial-human-centered-ai/ Ben on Twitter: https://twitter.com/benbendc Quotes from Today’s Episode The world of AI has certainly grown and blossomed — it’s the hot topic everywhere you go. It’s the hot topic among businesses around the world — governments are launching agencies to monitor AI and are also making regulatory moves and rules. … People want explainable AI; they want responsible AI; they want safe, reliable, and trustworthy AI. They want a lot of things, but they’re not always sure how to get them. The world of human-computer interaction has a long history of giving people what they want, and what they need. That blending seems like a natural way for AI to grow and to accommodate the needs of real people who have real problems. And not only the methods for studying the users, but the rules, the principles, the guidelines for making it happen. So, that’s where the action is. Of course, what we really want from AI is to make our world a better place, and that’s a tall order, but we start by talking about the things that matter — the human values: human rights, access to justice, and the dignity of every person. We want to support individual goals, a person’s sense of self-efficacy — they can do what they need to in the world, their creativity, their responsibility, and their social connections; they want to reach out to people. So, those are the sort of high aspirational goals that become the hard work of figuring out how to build it. And that’s where we want to go. - Ben (2:05) The software engineering teams creating AI systems have got real work to do. They need the right kind of workflows, engineering patterns, and Agile development methods that will work for AI. The AI world is different because it’s not just programming, but it also involves the use of data that’s used for training. The key distinction is that the data that drives the AI has to be the appropriate data, it has to be unbiased, it has to be fair, it has to be appropriate to the task at hand. And many people and many companies are coming to grips with how to manage that. This has become controversial, let’s say, in issues like granting parole, or mortgages, or hiring people. There was a controversy that Amazon ran into when its hiring algorithm favored men rather than women. There’s been bias in facial recognition algorithms, which were less accurate with people of color. That’s led to some real problems in the real world. And that’s where we have to make sure we do a much better job and the tools of human-computer interaction are very effective in building these better systems in testing and evaluating. - Ben (6:10) Every company will tell you, “We do a really good job in checking out our AI systems.” That’s great. We want every company to do a really good job. But we also want independent oversight of somebody who’s outside the company — someone who knows the field, who’s looked at systems at other companies, and who can bring ideas and bring understanding of the dangers as well. These systems operate in an adversarial environment — there are malicious actors out there who are causing trouble. You need to understand what the dangers and threats are to the use of your system. You need to understand where the biases come from, what dangers are there, and where the software has failed in other places. You may know what happens in your company, but you can benefit by learning what happens outside your company, and that’s where independent oversight from accounting companies, from governmental regulators, and from other independent groups is so valuable. - Ben (15:04) There’s no such thing as an autonomous device. Someone owns it; somebody’s responsible for it; someone starts it; someone stops it; someone fixes it; someone notices when it’s performing poorly. … Responsibility is a pretty key factor here. So, if there’s something going on, if a manager is deciding to use some AI system, what they need is a control panel, let them know: what’s happening? What’s it doing? What’s going wrong and what’s going right? That kind of supervisory autonomy is what I talk about, not full machine autonomy that’s hidden away and you never see it because that’s just head-in-the-sand thinking. What you want to do is expose the operation of a system, and where possible, give the stakeholders who are responsible for performance the right kind of control panel and the right kind of data. … Feedback is the breakfast of champions. And companies know that. They want to be able to measure the success stories, and they want to know their failures, so they can reduce them. The continuous improvement mantra is alive and well. We do want to keep tracking what’s going on and make sure it gets better. Every quarter. - Ben (19:41) Google has had some issues regarding hiring in the AI research area, and so has Facebook with elections and the way that algorithms tend to become echo chambers. These companies — and this is not through heavy research — probably have the heaviest investment of user experience professionals within data science organizations. They have UX, ML-UX people, UX for AI people, they’re at the cutting edge. I see a lot more generalist designers in most other companies. Most of them are rather unfamiliar with any of this or what the ramifications are on the design work that they’re doing. But even these largest companies that have, probably, the biggest penetration into the most number of people out there are getting some of this really important stuff wrong. - Brian (26:36) Explainability is a competitive advantage for an AI system. People will gravitate towards systems that they understand, that they feel in control of, that are predictable. So, the big discussion about explainable AI focuses on what’s usually called post-hoc explanations, and the Shapley, and LIME, and other methods are usually tied to the post-hoc approach.That is, you use an AI model, you get a result and you say, “What happened?” Why was I denied a parole, or a mortgage, or a job? At that point, you want to get an explanation. Now, that idea is appealing, but I’m afraid I haven’t seen too many success stories of that working. … I’ve been diving through this for years now, and I’ve been looking for examples of good user interfaces of post-hoc explanations. It took me a long time till I found one. The culture of AI model-building would be much bolstered by an infusion of thinking about what the user interface will be for these explanations. And even the DARPA’s XAI—Explainable AI—project, which has 11 projects within it—has not really grappled with this in a good way about designing what it’s going to look like. Show it to me. … There is another way. And the strategy is basically prevention. Let’s prevent the user from getting confused and so they don’t have to request an explanation. We walk them along, let the user walk through the step—this is like Amazon checkout process, seven-step process—and you know what’s happened in each step, you can go back, you can explore, you can change things in each part of it. It’s also what TurboTax does so well, in really complicated situations, and walks you through it. … You want to have a comprehensible, predictable, and controllable user interface that makes sense as you walk through each step. - Ben (31:13) |
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When: Thursday 23rd May 2024 Time: arrive for 5:45pm with talks starting from 6pm start prompt Location: GM Digital Security Hub (DiSH) Heron House, 47 Lloyd Street M2 5LE Session will not be streamed over MS Teams Complimentary drinks & pizza provided by our hosts & sponsors Robert Walters May's #PBIMCR will feature Mark Endicott and Brian Bønk Session 1 - Advanced Incremental refresh in Power BI - Mark Endicott Incremental Refresh is nothing new in Power BI, and if you’ve got a large data model it can really help look after your Power BI environment. But what if your requirements for data refreshing are a bit more bespoke? What if you need to customise things a little bit? In this talk we’ll look at ways we can leverage the use of the XMLA Endpoint to implement Advanced Partitioning. About Mark Mark has just over 8 years of experience in the world of data, choosing to hone his skillset in Data Visualisation, Modelling and all things Power BI, but he can also write a mean SQL query and can talk strategy & culture too. Mark’s experience was built up working in the Recruitment and Facilities Management industries, before moving into Consultancy just over 2 years ago, where he focuses on teaching best practice across both Modelling and Visualisation disciplines and delivering user centric, self-service Power BI deployments at an Enterprise and SME level. Session 2 - The Kusto experience in Fabric - Brian Bønk Want to make a cutting edge data platform using Kusto in Fabric? Then come along for a journey into the world and wonders of Kusto and the new Streamevent service in Fabric. In this session I will guide you through the experience and close collaboration between Fabric and the Kusto database and querysets. Along with how to help Power BI get the most out of your Kusto database with small tweeks. Springled with a bit of new magic in the Jupiter Notebooks for the Kusto language, we will also set a course towards how the data engineer can begin to leverage the Kusto service. After watching this level 200 session I hope you'll have found inspiration to work with the Kusto service in Fabric and know how to give the Kusto engine the small push it needs to perform the best in close collaboration with Power BI. About Brian Brian has worked with SQL Server for more than two decades - varying projects on both size and complexity. Now he's working to support the Data & Analytics team at Fellowmind. Honored with MVP on Data Platform from 2023. Currently given the honor of being Microsoft Recognized Fasttrack Solution Architect since 2022. Brian loves data and is always trying to glue the business and tech together using his knowledge and experience. He is always open to meet new people and help them get better at their job or task. |
#PBIMCR - The Kusto experience in Fabric & Advanced Incremental Refresh in PBI
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143 - The (5) Top Reasons AI/ML and Analytics SAAS Product Leaders Come to Me For UI/UX Design Help
2024-05-14 · 19:15
Brian O’Neill
– Podcast host
@ Designing for Analytics
Welcome back! In today's solo episode, I share the top five struggles that enterprise SAAS leaders have in the analytics/insight/decision support space that most frequently leads them to think they have a UI/UX design problem that has to be addressed. A lot of today's episode will talk about "slow creep," unaddressed design problems that gradually build up over time and begin to impact both UX and your revenue negatively. I will also share 20 UI and UX design problems I often see (even if clients do not!) that, when left unaddressed, may create sales friction, adoption problems, churn, or unhappy end users. If you work at a software company or are directly monetizing an ML or analytical data product, this episode is for you! Highlights/ Skip to I discuss how specific UI/UX design problems can significantly impact business performance (02:51) I discuss five common reasons why enterprise software leaders typically reach out for help (04:39) The 20 common symptoms I've observed in client engagements that indicate the need for professional UI/UX intervention or training (13:22) The dangers of adding too many features or customization and how it can overwhelm users (16:00) The issues of integrating AI into user interfaces and UXs without proper design thinking (30:08) I encourage listeners to apply the insights shared to improve their data products (48:02) Quotes from Today’s Episode “One of the problems with bad design is that some of it we can see and some of it we can't — unless you know what you're looking for." - Brian O’Neill (02:23) “Design is usually not top of mind for an enterprise software product, especially one in the machine learning and analytics space. However, if you have human users, even enterprise ones, their tolerance for bad software is much lower today than in the past.” Brian O’Neill - (13:04) “Early on when you're trying to get product market fit, you can't be everything for everyone. You need to be an A+ experience for the person you're trying to satisfy.” -Brian O’Neill (15:39) “Often when I see customization, it is mostly used as a crutch for not making real product strategy and design decisions.” - Brian O’Neill (16:04) "Customization of data and dashboard products may be more of a tax than a benefit. In the marketing copy, customization sounds like a benefit...until you actually go in and try to do it. It puts the mental effort to design a good solution on the user." - Brian O’Neill (16:26) “We need to think strategically when implementing Gen AI or just AI in general into the product UX because it won’t automatically help drive sales or increase business value.” - Brian O’Neill (20:50) “A lot of times our analytics and machine learning tools… are insight decision support products. They're supposed to be rooted in facts and data, but when it comes to designing these products, there's not a whole lot of data and facts that are actually informing the product design choices.” Brian O’Neill - (30:37) “If your IP is that special, but also complex, it needs the proper UI/UX design treatment so that the value can be surfaced in such a way someone is willing to pay for it if not also find it indispensable and delightful.” - Brian O’Neill (45:02) Links The (5) big reasons AI/ML and analytics product leaders invest in UI/UX design help: https://designingforanalytics.com/resources/the-5-big-reasons-ai-ml-and-analytics-product-leaders-invest-in-ui-ux-design-help/ Subscribe for free insights on designing useful, high-value enterprise ML and analytical data products: https://designingforanalytics.com/list Access my free frameworks, guides, and additional reading for SAAS leaders on designing high-value ML and analytical data products: https://designingforanalytics.com/resources Need help getting your product’s design/UX on track—so you can see more sales, less churn, and higher user adoption? Schedule a free 60-minute Discovery Call with me and I’ll give you my read on your situation and my recommendations to get ahead:https://designingforanalytics.com/services/ |
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142 - Live Webinar Recording: My UI/UX Design Audit of a New Podcast Analytics Service w/ Chris Hill (CEO, Humblepod)
2024-04-30 · 17:30
Brian T. O’Neill
– host
,
Chris Hill
– CEO
@ Humblepod
Welcome to a special edition of Experiencing Data. This episode is the audio capture from a live Crowdcast video webinar I gave on April 26th, 2024 where I conducted a mini UI/UX design audit of a new podcast analytics service that Chris Hill, CEO of Humblepod, is working on to help podcast hosts grow their show. Humblepod is also the team-behind-the-scenes of Experiencing Data, and Chris had asked me to take a look at his new “Listener Lifecycle” tool to see if we could find ways to improve the UX and visualizations in the tool, how we might productize this MVP in the future, and how improving the tool’s design might help Chris help his prospective podcast clients learn how their listener data could help them grow their listenership and “true fans.” On a personal note, it was fun to talk to Chris on the show given we speak every week: Humblepod has been my trusted resource for audio mixing, transcription, and show note summarizing for probably over 100 of the most recent episodes of Experiencing Data. It was also fun to do a “live recording” with an audience—and we did answer questions in the full video version. (If you missed the invite, join my Insights mailing list to get notified of future free webinars). To watch the full audio and video recording on Crowdcast, free, head over to: https://www.crowdcast.io/c/podcast-analytics-ui-ux-design Highlights/ Skip to: Chris talks about using data to improve podcasts and his approach to podcast numbers (03:06) Chris introduces the Listener Lifecycle model which informed the dashboard design (08:17) Chris and I discuss the importance of labeling and terminology in analytics UIs (11:00) We discuss designing for practical use of analytics dashboards to provide actionable insights (17:05) We discuss the challenges podcast hosts face in understanding and utilizing data effectively and how design might help (21:44) I discuss how my CED UX framework for advanced analytics applications helps to facilitate actionable insights (24:37) I highlight the importance of presenting data effectively and in a way that centers to user needs (28:50) I express challenges users may have with podcast rankings and the reliability of data sources (34:24) Chris and I discuss tailoring data reports to meet the specific needs of clients (37:14) Quotes from Today’s Episode “The irony for me as someone who has a podcast about machine learning and analytics and design is that I basically never look at my analytics.” - Brian O’Neill (01:14) “The problem that I have found in podcasting is that the number that everybody uses to gauge whether a podcast is good or not is the download number…But there’s a lot of other factors in a podcast that can tell you how successful it’s going to be…where you can pull levers to…grow your show, or engage more with an audience.” - Chris Hill (03:20) “I have a framework for user experience design for analytics called CED, which stands for Conclusions, Evidence, Data… The basic idea is really simple: lead your analytic service with conclusions.”- Brian O’Neill (24:37) “Where the eyes glaze over is when tools are mostly about evidence generators, and we just give everybody the evidence, but there’s no actual analysis about how [this is] helping me improve my life or my business. It’s just evidence. I need someone to put that together.” - Brian O’Neill (25:23) “Sometimes the data doesn’t provide enough of a conclusion about what to do…This is where your opinion starts to matter” - Brian O’Neill (26:07) “It sounds like a benefit, but drilling down for most people into analytics stuff is usually a tax unless you’re an analyst.” - Brian O’Neill (27:39) “Where’s the source of this data, and who decided what these numbers are? Because so much of this stuff…is not shared. As someone who’s in this space, it’s not even that it’s confusing. It’s more like, you got to distill this down for me.” - Brian O’Neill (34:57) “Your clients are probably going to glaze over at this level of data because it’s not helping them make any decision about what to change.”- Brian O’Neill (37:53) Links Watch the original Crowdcast video recording of this episode Brian’s CED UX Framework for Advanced Analytics Solutions Join Brian’s Insights mailing list |
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141 - How They’re Adopting a Producty Approach to Data Products at RBC with Duncan Milne
2024-04-16 · 04:30
Duncan Milne
– Director, Data Investment & Product Management
@ Royal Bank of Canada (RBC)
,
Brian T. O’Neill
– host
In this week's episode of Experiencing Data, I'm joined by Duncan Milne, a Director, Data Investment & Product Management at the Royal Bank of Canada (RBC). Today, Duncan (who is also a member of the DPLC) gives a preview of his upcoming webinar on April 24, 2024 entitled, “Is that Data Product Worth Building? Estimating Economic Value…Before You Build It!” Duncan shares his experience of implementing a product mindset within RBC's Chief Data Office, and he explains some of the challenges, successes, and insights gained along the way. He emphasizes the critical role of understanding user needs and evaluating the economic impact of data products—before they are built. Duncan was gracious to let us peek inside and see a transformation that is currently in progress and I’m excited to check out his webinar this month! Highlights/ Skip to: I introduce Duncan Milne from RBC (00:00) Duncan outlines the Chief Data Office's function at RBC (01:01) We discuss data products and how they are used to improve business process (04:05) The genesis behind RBC's move towards a product-centric approach in handling data, highlighting initial challenges and strategies for fostering a product mindset (07:26) Duncan discusses developing a framework to guide the lifecycle of data products at RBC (09:29) Duncan addresses initial resistance and adaptation strategies for engaging teams in a new product-centric methodology (12:04) The scaling challenges of applying a product mindset across a large organization like RBC (22:02) Insights into the framework for evaluating and prioritizing data product ideas based on their desirability, usability, feasibility, and viability. (26:30) Measuring success and value in data product management (30:45) Duncan explores process mapping challenges in banking (34:13) Duncan shares creating specialized training for data product management at RBC (36:39) Duncan offers advice and closing thoughts on data product management (41:38) Quotes from Today’s Episode “We think about data products as anything that solves a problem using data... it's helping someone do something they already do or want to do faster and better using data." - Duncan Milne (04:29) “The transition to data product management involves overcoming initial resistance by demonstrating the tangible value of this approach." - Duncan Milne (08:38) "You have to want to show up and do this kind of work [adopting a product mindset in data product management]…even if you do a product the right way, it doesn’t always work, right? The thing you make may not be desirable, it may not be as usable as it needs to be. It can be technically right and still fail. It’s not a guarantee, it’s just a better way of working.” - Brian T. O’Neill (15:03) “[Product management]... it's like baking versus cooking. Baking is a science... cooking is much more flexible. It’s about... did we produce a benefit for users? Did we produce an economic benefit? ...It’s a multivariate problem... a lot of it is experimentation and figuring out what works." - Brian T. O'Neill (23:03) "The easy thing to measure [in product management] is did you follow the process or not? That is not the point of product management at all. It's about delivering benefits to the stakeholders and to the customer." - Brian O'Neill (25:16) “Data product is not something that is set in stone... You can leverage learnings from a more traditional product approach, but don’t be afraid to improvise." - Duncan Milne (41:38) “Data products are fundamentally different from digital products, so even the traditional approach to product management in that space doesn’t necessarily work within the data products construct.” - Duncan Milne (41:55) “There is no textbook for data product management; the field is still being developed…don’t be afraid to create your own answer if what exists out there doesn’t necessarily work within your context.”- Duncan Milne (42:17) Links Duncan’s Linkedin: https://www.linkedin.com/in/duncanwmilne/?originalSubdomain=ca |
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137 - Immature Data, Immature Clients: When Are Data Products the Right Approach? feat. Data Product Architect, Karen Meppen
2024-02-20 · 05:30
Brian T. O’Neill
– host
,
Karen Meppen
– Data Product Architect and Client Services Director
@ Hakkoda
This week, I'm chatting with Karen Meppen, a founding member of the Data Product Leadership Community and a Data Product Architect and Client Services Director at Hakkoda. Today, we're tackling the difficult topic of developing data products in situations where a product-oriented culture and data infrastructures may still be emerging or “at odds” with a human-centered approach. Karen brings extensive experience and a strong belief in how to effectively negotiate the early stages of data maturity. Together we look at the major hurdles that businesses encounter when trying to properly exploit data products, as well as the necessity of leadership support and strategy alignment in these initiatives. Karen's insights offer a roadmap for those seeking to adopt a product and UX-driven methodology when significant tech or cultural hurdles may exist. Highlights/ Skip to: I Introduce Karen Meppen and the challenges of dealing with data products in places where the data and tech aren't quite there yet (00:00) Karen shares her thoughts on what it's like working with "immature data" (02:27) Karen breaks down what a data product actually is (04:20) Karen and I discuss why having executive buy-in is crucial for moving forward with data products (07:48) The sometimes fuzzy definition of "data products." (12:09) Karen defines “shadow data teams” and explains how they sometimes conflict with tech teams (17:35) How Karen identifies the nature of each team to overcome common hurdles of connecting tech teams with business units (18:47) How she navigates conversations with tech leaders who think they already understand the requirements of business users (22:48) Using design prototypes and design reviews with different teams to make sure everyone is on the same page about UX (24:00) Karen shares stories from earlier in her career that led her to embrace human-centered design to ensure data products actually meet user needs (28:29) We reflect on our chat about UX, data products, and the “producty” approach to ML and analytics solutions (42:11) Quotes from Today’s Episode "It’s not really fair to get really excited about what we hear about or see on LinkedIn, at conferences, etc. We get excited about the shiny things, and then want to go straight to it when [our] organization [may not be ] ready to do that, for a lot of reasons." - Karen Meppen (03:00) "If you do not have support from leadership and this is not something [they are] passionate about, you probably aren’t a great candidate for pursuing data products as a way of working." - Karen Meppen (08:30) "Requirements are just friendly lies." - Karen, quoting Brian about how data teams need to interpret stakeholder requests (13:27) "The greatest challenge that we have in technology is not technology, it’s the people, and understanding how we’re using the technology to meet our needs." - Karen Meppen (24:04) "You can’t automate something that you haven’t defined. For example, if you don’t have clarity on your tagging approach for your PII, or just the nature of all the metadata that you’re capturing for your data assets and what it means or how it’s handled—to make it good, then how could you possibly automate any of this that hasn’t been defined?" - Karen Meppen (38:35) "Nothing upsets an end-user more than lifting-and-shifting an existing report with the same problems it had in a new solution that now they’ve never used before." - Karen Meppen (40:13) “Early maturity may look different in many ways depending upon the nature of business you’re doing, the structure of your data team, and how it interacts with folks.” (42:46) Links Data Product Leadership Community https://designingforanalytics.com/community/ Karen Meppen on LinkedIn: https://www.linkedin.com/in/karen--m/ Hakkōda, Karen's company, for more insights on data products and services:https://hakkoda.io/ |
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Please note: Registration at this link is required to attend. https://attendee.gotowebinar.com/register/843996553762778462?source=10032023Meetupevent Successful breaches that have physical consequences have increased 140% year on year for OT environments. Hackers are aiming more for disruption than monetary gain. Therefore, enterprises and municipalities must quickly accelerate their efforts to secure their operations. Often, however, OT security requires debilitating downtime (let alone the costs), making the fear of a hack less acute than taking the operations offline to mitigate the risk. During this presentation, Dr. Gerard Vidal and Brian Brammeier will use two real-life case examples (one commercial and one municipality) to review a minimal-downtime model to gaining visibility in your most opaque OT environments, providing: • an implementation process for gaining visibility with near-zero downtime • two real-life case studies • a comparison of the “standard” IT process vs. a far “lighter” OT-focused process • new mechanisms to achieve segmentation in minutes without VLANs, re-iping, or config changes Attendees will leave with: • a process plan to gain visibility for stubborn OT environments • a downtime and cost comparison calculator to help make the business case for securing operational assets • an assessment tool to determine precisely where your customers’ OT security efforts have stalled and to get them back on track Speakers: Brian Brammeier: CEO & CISO of Opscura. He is responsible for the worldwide development and growth of Opscura’s ICS product portfolio and business. Brian is an experienced business operator, crisis IT and cybersecurity professional. Gerard Vidal: Co-Founder & CTO of Opscura. He leads their team of ICS security and technology experts in applying scientific discoveries and technological advancements to its ICS cybersecurity product portfolio. An accredited expert in ISO SC27/WG2, he contributes to the ISO standardization process for new security mechanisms such as lightweight cryptography, blockchain, quantum cryptography, and more. This event is sponsored by Opscura. Please note: Registration at this link is required to attend. https://attendee.gotowebinar.com/register/843996553762778462?source=10032023Meetupevent --------------------------------------------------------------------------------------------- ## All past seminars and symposiums are available to paid CS2AI.ORG members. Check out the Resources area of our website in the Members Portal https://www.cs2ai.org/ ## Certificates for Professional Development/Continuing Education Units (PDUs/CEUs) are available for all registered individuals who attend at least one hour of the event. ## If you're interested in speaking at a future (CS)2AI event\, having your organization become a Strategic Alliance Partner\, or engaging in any of the other ways available\, please contact us on our https://www.cs2ai.org/get-involved ## Please note that (CS)2AI ONLINE events are provided free of charge as educational career development content through the support of our paid members and the generous contributions of our corporate Strategic Alliance Partners. Contact information used in registering for our directly supported seminars may be shared with sponsors funding those specific events. Unless noted on the Gotowebinar registration page, all events are open for direct funding support. |
(CS)²AI Online: Gaining Visibility from your Hardest-to-Crack OT Environments
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Please note: Registration at this link is required to attend. https://attendee.gotowebinar.com/register/843996553762778462?source=10032023Meetupevent Successful breaches that have physical consequences have increased 140% year on year for OT environments. Hackers are aiming more for disruption than monetary gain. Therefore, enterprises and municipalities must quickly accelerate their efforts to secure their operations. Often, however, OT security requires debilitating downtime (let alone the costs), making the fear of a hack less acute than taking the operations offline to mitigate the risk. During this presentation, Dr. Gerard Vidal and Brian Brammeier will use two real-life case examples (one commercial and one municipality) to review a minimal-downtime model to gaining visibility in your most opaque OT environments, providing: • an implementation process for gaining visibility with near-zero downtime • two real-life case studies • a comparison of the “standard” IT process vs. a far “lighter” OT-focused process • new mechanisms to achieve segmentation in minutes without VLANs, re-iping, or config changes Attendees will leave with: • a process plan to gain visibility for stubborn OT environments • a downtime and cost comparison calculator to help make the business case for securing operational assets • an assessment tool to determine precisely where your customers’ OT security efforts have stalled and to get them back on track Speakers: Brian Brammeier: CEO & CISO of Opscura. He is responsible for the worldwide development and growth of Opscura’s ICS product portfolio and business. Brian is an experienced business operator, crisis IT and cybersecurity professional. Gerard Vidal: Co-Founder & CTO of Opscura. He leads their team of ICS security and technology experts in applying scientific discoveries and technological advancements to its ICS cybersecurity product portfolio. An accredited expert in ISO SC27/WG2, he contributes to the ISO standardization process for new security mechanisms such as lightweight cryptography, blockchain, quantum cryptography, and more. This event is sponsored by Opscura. Please note: Registration at this link is required to attend. https://attendee.gotowebinar.com/register/843996553762778462?source=10032023Meetupevent --------------------------------------------------------------------------------------------- ## All past seminars and symposiums are available to paid CS2AI.ORG members. Check out the Resources area of our website in the Members Portal https://www.cs2ai.org/ ## Certificates for Professional Development/Continuing Education Units (PDUs/CEUs) are available for all registered individuals who attend at least one hour of the event. ## If you're interested in speaking at a future (CS)2AI event\, having your organization become a Strategic Alliance Partner\, or engaging in any of the other ways available\, please contact us on our https://www.cs2ai.org/get-involved ## Please note that (CS)2AI ONLINE events are provided free of charge as educational career development content through the support of our paid members and the generous contributions of our corporate Strategic Alliance Partners. Contact information used in registering for our directly supported seminars may be shared with sponsors funding those specific events. Unless noted on the Gotowebinar registration page, all events are open for direct funding support. |
(CS)²AI Online: Gaining Visibility from your Hardest-to-Crack OT Environments
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Please note: Registration at this link is required to attend. https://attendee.gotowebinar.com/register/843996553762778462?source=10032023Meetupevent Successful breaches that have physical consequences have increased 140% year on year for OT environments. Hackers are aiming more for disruption than monetary gain. Therefore, enterprises and municipalities must quickly accelerate their efforts to secure their operations. Often, however, OT security requires debilitating downtime (let alone the costs), making the fear of a hack less acute than taking the operations offline to mitigate the risk. During this presentation, Dr. Gerard Vidal and Brian Brammeier will use two real-life case examples (one commercial and one municipality) to review a minimal-downtime model to gaining visibility in your most opaque OT environments, providing: • an implementation process for gaining visibility with near-zero downtime • two real-life case studies • a comparison of the “standard” IT process vs. a far “lighter” OT-focused process • new mechanisms to achieve segmentation in minutes without VLANs, re-iping, or config changes Attendees will leave with: • a process plan to gain visibility for stubborn OT environments • a downtime and cost comparison calculator to help make the business case for securing operational assets • an assessment tool to determine precisely where your customers’ OT security efforts have stalled and to get them back on track Speakers: Brian Brammeier: CEO & CISO of Opscura. He is responsible for the worldwide development and growth of Opscura’s ICS product portfolio and business. Brian is an experienced business operator, crisis IT and cybersecurity professional. Gerard Vidal: Co-Founder & CTO of Opscura. He leads their team of ICS security and technology experts in applying scientific discoveries and technological advancements to its ICS cybersecurity product portfolio. An accredited expert in ISO SC27/WG2, he contributes to the ISO standardization process for new security mechanisms such as lightweight cryptography, blockchain, quantum cryptography, and more. This event is sponsored by Opscura. Please note: Registration at this link is required to attend. https://attendee.gotowebinar.com/register/843996553762778462?source=10032023Meetupevent --------------------------------------------------------------------------------------------- ## All past seminars and symposiums are available to paid CS2AI.ORG members. Check out the Resources area of our website in the Members Portal https://www.cs2ai.org/ ## Certificates for Professional Development/Continuing Education Units (PDUs/CEUs) are available for all registered individuals who attend at least one hour of the event. ## If you're interested in speaking at a future (CS)2AI event\, having your organization become a Strategic Alliance Partner\, or engaging in any of the other ways available\, please contact us on our https://www.cs2ai.org/get-involved ## Please note that (CS)2AI ONLINE events are provided free of charge as educational career development content through the support of our paid members and the generous contributions of our corporate Strategic Alliance Partners. Contact information used in registering for our directly supported seminars may be shared with sponsors funding those specific events. Unless noted on the Gotowebinar registration page, all events are open for direct funding support. |
(CS)²AI Online: Gaining Visibility from your Hardest-to-Crack OT Environments
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Please note: Registration at this link is required to attend. https://attendee.gotowebinar.com/register/843996553762778462?source=10032023Meetupevent Successful breaches that have physical consequences have increased 140% year on year for OT environments. Hackers are aiming more for disruption than monetary gain. Therefore, enterprises and municipalities must quickly accelerate their efforts to secure their operations. Often, however, OT security requires debilitating downtime (let alone the costs), making the fear of a hack less acute than taking the operations offline to mitigate the risk. During this presentation, Dr. Gerard Vidal and Brian Brammeier will use two real-life case examples (one commercial and one municipality) to review a minimal-downtime model to gaining visibility in your most opaque OT environments, providing: • an implementation process for gaining visibility with near-zero downtime • two real-life case studies • a comparison of the “standard” IT process vs. a far “lighter” OT-focused process • new mechanisms to achieve segmentation in minutes without VLANs, re-iping, or config changes Attendees will leave with: • a process plan to gain visibility for stubborn OT environments • a downtime and cost comparison calculator to help make the business case for securing operational assets • an assessment tool to determine precisely where your customers’ OT security efforts have stalled and to get them back on track Speakers: Brian Brammeier: CEO & CISO of Opscura. He is responsible for the worldwide development and growth of Opscura’s ICS product portfolio and business. Brian is an experienced business operator, crisis IT and cybersecurity professional. Gerard Vidal: Co-Founder & CTO of Opscura. He leads their team of ICS security and technology experts in applying scientific discoveries and technological advancements to its ICS cybersecurity product portfolio. An accredited expert in ISO SC27/WG2, he contributes to the ISO standardization process for new security mechanisms such as lightweight cryptography, blockchain, quantum cryptography, and more. This event is sponsored by Opscura. Please note: Registration at this link is required to attend. https://attendee.gotowebinar.com/register/843996553762778462?source=10032023Meetupevent --------------------------------------------------------------------------------------------- ## All past seminars and symposiums are available to paid CS2AI.ORG members. Check out the Resources area of our website in the Members Portal https://www.cs2ai.org/ ## Certificates for Professional Development/Continuing Education Units (PDUs/CEUs) are available for all registered individuals who attend at least one hour of the event. ## If you're interested in speaking at a future (CS)2AI event\, having your organization become a Strategic Alliance Partner\, or engaging in any of the other ways available\, please contact us on our https://www.cs2ai.org/get-involved ## Please note that (CS)2AI ONLINE events are provided free of charge as educational career development content through the support of our paid members and the generous contributions of our corporate Strategic Alliance Partners. Contact information used in registering for our directly supported seminars may be shared with sponsors funding those specific events. Unless noted on the Gotowebinar registration page, all events are open for direct funding support. |
(CS)²AI Online: Gaining Visibility from your Hardest-to-Crack OT Environments
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