Your One-Stop Guide to Oracle CRM On Demand Reporting Plan, build, and distribute data-rich business intelligence reports with ease. Oracle CRM On Demand Reporting details the entire report-building process and explains how to use the powerful features available in Answers On Demand to create and share comprehensive, integrated reports. The book includes proven strategies for report design and development, real-world examples, formatting tips, advanced reporting techniques, and sample formulas. Convert disparate corporate data into actionable business intelligence with help from this detailed guide. Maximize the features of Answers On Demand Strategically plan your reports Format, sort, filter, and modify report data Use column formulas with numeric, date and time, and text data Apply logic and transform data with column formulas Format report title and table views Add charts, graphs, pivot tables, filter prompts, and interactivity to reports Configure advanced views and create custom dashboards Manage reports and control access

Choice is usually a good thing for consumers but it can be difficult to navigate the landscape of Open Source ESBs. I believe this book is extremely valuable for readers looking to choose an ESB and looking to get a stronger grasp on how to implement an ESB using open source projects. I found the case studies in section III particularly useful since they pull together many of the concepts learned throughout the book. This book guides the reader through a logical journey of discovery and demonstration to deliver a solid understanding of the core ESB concepts and how they can be used in the real world. Armed with this book and the wealth of open source projects available I think the reader will be ready to take on any ESB project. Open Source made ESBs a lot more fun, go and enjoy yourself! —From the Foreword by Ross Mason, Creator of the Mule Project Open-Source ESBs in Action describes how to use ESBs in real-world situations. You will learn how the various features of an ESB such as transformation, routing, security, connectivity, and more can be implemented on the example of two open-source ESB implementations: Mule and ServiceMix. The authors first introduce ServiceMix and Mule, and then present general principles and patterns of ESB use, as well as a structured approach to solving common integration problems, through examples using them. About the Technology The need for enterprise integration is widespread for the simple reason that businesses require independent applications to exchange information with each other. A CRM application must know about the order history of a customer, but that history is stored in the sales application. A technology that companies increasingly use to integrate enterprise applications is the Enterprise Service Bus (ESB). About the Book Working in integration projects is exciting, with new technologies and paradigms arriving every day. In this area, open source is playing a more and more dominant role with projects such as Mule and ServiceMix. Open-Source ESBs in Action will help you to learn open-source integration technologies quickly and will provide you with knowledge that you can use to effectively work with Mule and ServiceMix. What's Inside Numerous code examples Detailed explanation on how to use Mule and ServiceMix Practical, real-world examples and case studies Integration with a full open source tool stack About the Reader About the Authors Tijs Rademakers is a software architect with more than six years of experience in designing and developing Java and EE applications. He works for Atos Origin, a large European system integrator, where he is responsible for SOA and BPM services and knowledge development. Tijs has designed and implemented large process- and application-integration solutions, primarily focused on open standards. He has extensive product knowledge of open source as well as closed source SOA and enterprise integration tools, including Mule, ServiceMix, jBPM, and WebSphere Process Server. Tijs is a regular speaker at Java conferences, where he talks about open source integration topics like Mule and ServiceMix. Tijs lives in the Netherlands near Eindhoven with his girlfriend and his new daughter, Liv. Jos Dirksen has been working with Java and J2EE applications for more than six years as a software architect. The last couple of years, his focus topics have been open source, security, and quality. He has worked with various open source and commercial integration solutions, mostly in the government and the healthcare areas. Jos has a lot of project experience working with Mule, Apache Synapse, and Apache Axis2 and has also completed projects based on the integration tooling from IBM. Jos regularly gives presentation on open source, Mule, and other related topics. He lives in Eindhoven, the Netherlands, with his wife. Quotes A great book for any ESB practitioner. - Rick Wagner, Acxiom Corporation A must-have ESB resource! - Craig Borysowich, Imagination Edge, Inc. The most comprehensive content that I've seen on open source ESBs. - Rodney Biresch, Chariot Solutions The Bible for integration architects. - Davide Piazza, Omnys s.r.l. ...ample code samples and excellent descriptions. - Jeff Davis, HireRight, Inc. This book will take you to a new level. - Christian Siegers, Stater International Mortgage Services

The purpose of this book is to remove the veil of secrecy surrounding SAP upgrade techniques and concepts, and to provide the user with a detailed description of the steps needed for a successful implementation. Today more than 12 million people in 120 countries who are working for 36,200 companies are using SAP on a regular basis. This popular, but very complex software system must be constantly reconfigured and upgraded to accommodate its latest releases. Upgrading SAP provides a complete overview of the process to upgrade from one SAP release to the next one and explains with detailed descriptions, the use of all relevant SAP upgrade tools. Along with a technical description of the SAP NetWeaver Application Server (AS), it also discusses personnel issues and the economic ramifications of such an upgrade project. Examples in this book are based on various different SAP products and releases, such as SAP NetWeaver 2004, 2004S (also known as NetWeaver 7.0 and 7.1), and SAP Business Suite 2005 with SAP ERP 6.0, BI, CRM, SCM, and SRM. Conceived as both a teaching book and as a reference manual, it covers all the techniques, background information, notes, tips, and tricks needed for any SAP upgrade project. A CD-ROM accompanies the book with templates and outlines for the upgrading process, as well as third-party SAP-related material.

You're intelligent, right? So you've already figured out that Business Intelligence can be pretty valuable in making the right decisions about your business. But you’ve heard at least a dozen definitions of what it is, and heard of at least that many BI tools. Where do you start? Business Intelligence For Dummies makes BI understandable! It takes you step by step through the technologies and the alphabet soup, so you can choose the right technology and implement a successful BI environment. You'll see how the applications and technologies work together to access, analyze, and present data that you can use to make better decisions about your products, customers, competitors, and more. You’ll find out how to: Understand the principles and practical elements of BI Determine what your business needs Compare different approaches to BI Build a solid BI architecture and roadmap Design, develop, and deploy your BI plan Relate BI to data warehousing, ERP, CRM, and e-commerce Analyze emerging trends and developing BI tools to see what else may be useful Whether you’re the business owner or the person charged with developing and implementing a BI strategy, checking out Business Intelligence For Dummies is a good business decision.

Today's corporate computing environment is too often characterized by silos of data in enterprise applications like ERP, CRM, and supply chain management. Integrating these applications involves hardwiring connections between them, often resulting in a rigid and inefficient IT infrastructure.Packaged Composite Applications (PCAs) are an innovative answer to this dysfunctional scenario. Originated by SAP, one of the worlds foremost technology companies, PCAs represent a new architectural paradigm for enterprise computing. Using web services, they combine new functionality with services from existing applications to enable flexible, cross-functional automation. But is this new model right for your business? That's where this book comes in.Packaged Composite Applications is the result of a systematic search through the brain trust of SAP for all of the relevant arguments, examples, concepts, and analogies related to Packaged Composite Applications. This book is not a marketing treatise about neatly-shaped colored boxes. It is not a backward-looking, outdated description of a product without context. This book, rather, combines the approach of a forward-looking analyst with the perspective of an executive who must make things work, without skimping on the relevant technical details. The author examines the ideas driving PCAs forward in the marketplace and the problems and solutions that an executive and technologist will encounter in implementation. The result is an authoritative text that allows all interested parties to assess the value of PCAs for their lives as executives, technologists, analysts, sales representatives, and users.

Link business intelligence to the Web! Technologies, integration, and applications. Internet-enabled business intelligence: from planning to profit In-depth coverage of integration and key enabling technologies, including Java and XML Advanced analysis and profiling: understand customers better, and respond faster Clickstrean analysis: understanding how customers use your site Linking data warehouses to CRM and other enterprise/value chain systems This is the first start-to-finish guide to planning, deploying, and profiting from Internet-enabled data warehouses. Leading business intelligence specialist William Giovinazzo covers every enabling technology, every analysis approach, and every key challenge you'll face in linking business intelligence to the Web. From infrastructure integration to state-of-the-art profiling and wireless applications, Giovinazzo shows how everything fits together—and exactly how to use Web-enabled data warehouses to deliver powerful ROI in your business. How the Internet enhances your business intelligence infrastructure Leveraging key enabling technologies: Java, XML, XSL, and more Breakthrough analysis techniques: understand customers better, and respond faster! Integrating data warehouses with CRM and other enterprise and inter-enterprise systems Establishing common warehouse metadata Drawing on the clickstreams generated by your Web and e-commerce sites Personalization techniques that work

The complete guide to building tomorrow's CRM-focused data warehouses. A complete methodology for building CRM-focused data warehouses Planning, ROI, conceptual and logical models, physical implementation, project management, and beyond For database developers, architects, consultants, project managers, and decision-makers Today's next-generation data warehouses are being built with a clear goal: to maximize the power of Customer Relationship Management. To make CRM-focused data warehousing work, you need new techniques, and new methodologies. In this book, Dr. Chris Todman—one of the world's leading data warehouse consultants—delivers the first start-to-finish methodology for defining, designing, and implementing CRM-focused data warehouses. Todman covers all this, and more: Critical design challenges unique to CRM-focused data warehousing A new look at data warehouse conceptual models, logical models, and physical implementation The crucial implications of time in data warehouse modeling and querying Project management: deliverables, assumptions, risks, and team-building—including a full breakdown of work Estimating the ROI of CRM-focused data warehouses up front Choosing software for loading, extraction, transformation, querying, data mining, campaign management, personalization, and metadata DW futures: temporal databases, OLAP SQL extensions, active decision support, integrating external and unstructured data, search agents, and more If you want to leverage the full power of your CRM system, you need a data warehouse designed for the purpose. One book shows you exactly how to build one: Designing Data Warehouses by Dr. Chris Todman.